Service Dispatcher

Location: Washington/Oregon Area
Job Type: Full-Time

Overview

Building Maintenance & Construction is seeking a dedicated and detail-oriented Service Dispatcher to join our growing team. This role is crucial in coordinating service calls, ensuring efficient scheduling, and optimizing technician routes for plumbing, electrical, and HVAC services. The ideal candidate will have strong communication skills, problem-solving abilities, and the capability to analyze data effectively for smooth operations.

Key Responsibilities

• Coordinate and schedule service calls to ensure timely and efficient job completion.
• Utilize dispatching software and GPS tracking to monitor technician locations and optimize routes.
• Perform data entry tasks related to service requests, job assignments, and technician availability.
• Communicate with technicians, customers, and stakeholders to provide updates and resolve scheduling conflicts.
• Analyze dispatch and service data to improve operational efficiency and enhance customer service.
• Work closely with field technicians and management to streamline operations.
• Maintain accurate records of all dispatch activities, ensuring compliance with company policies.

Requirements

-Experience in dispatching, logistics, or service coordination (preferred but not mandatory).
- Strong data entry skills with attention to detail.
Excellent verbal and written communication skills.
Ability to analyze data for decision-making and process improvement.
Familiarity with GPS tracking systems and dispatch software.
Experience with Oracle Transportation Management or (preferred).
Proactive problem-solving skills and the ability to work under pressure.
Knowledge of plumbing, electrical, and HVAC services is a plus but not required.

Why Join Us?

Competitive pay and benefits.
Opportunity for career growth in a fast-paced industry.
Work with a supportive and professional team.
Make a direct impact on service efficiency and customer satisfaction.

Apply today and be part of a company that values excellence in service and operations!

Job Types: Full-time, Part-time

Pay: $20.00 - $22.96 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Data Entry: 2 years (Required)

Work Location: In person

Salary : $20 - $23