What are the responsibilities and job description for the Delivery Director position at Prodapt?
We are seeking an experienced and dynamic Director- Delivery with a strong background in Operational Support Systems (OSS) within the telecommunications industry. The ideal candidate will possess exceptional leadership skills and a proven track record of delivering medium to large-scale managed services programs. This role requires a hands-on approach to OSS support, a collaborative mindset, and the ability to solve complex problems efficiently.
Key Responsibilities:
- Lead the delivery of medium to large managed services programs, ensuring commitments to customers are met.
- Collaborate effectively with customer teams, onsite personnel, and Prodapt teams in India to foster a cooperative work environment.
- Exhibit strong problem-solving skills, providing guidance and technical support to team members.
- Manage routine managerial tasks including resource planning, hiring, transitioning, coaching, mentoring, and reporting.
- Prepare and present Weekly Status Reports (WSR) and Monthly Status Reports (MSR) to stakeholders.
- Utilize ITIL processes and ticketing systems to prepare comprehensive reports.
- Oversee rotational shift-based projects, ensuring operational continuity.
- Be ready to travel for customer meetings as required.
- Possess expertise in OSS, particularly in order management and service assurance full-stack applications.
- Ensure strong management of Service Level Agreements (SLAs) and reporting metrics.
- Maintain full control over project updates and communications with management and customers.
- Identify opportunities for value additions and automation to enhance team performance.
- Conduct research on best practices and implement continuous process improvement methodologies.
Qualifications:
- 10 years of relevant experience.
- Proven experience in a similar role with hands-on OSS support in the telecommunications sector.
- Strong leadership and people management skills, with the ability to motivate and guide teams.
- Familiarity with ITIL processes and ticketing systems.
- Experience in managing SLAs and producing relevant reports.
- Ability to work collaboratively and establish rapport with diverse teams and stakeholders.
- Minimum a Bachelor's degree.
