Technical Support Specialist

Overview

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.   What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe.

Responsibilities

The Technical Support Specialist will provide technical support to end-users in a desktop, server, and infrastructure environment. Strong analytical, planning, organizing, and problem-solving skills are needed to be successful in this position. In addition, the ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.

 

Essential Functions

• Provide support to clients both desktop and remotely 
• Correct faults and provide resolution of complex problem tickets
• Provide support to clients both deskside and remotely 
• Perform PC and network troubleshooting and upgrades
• Network support and troubleshooting
• Perform network analysis and capacity planning
• Assist in the creation of processes and procedures for client network operations
• Contribute to the administration of network backup and disaster recovery
• Contribute to the planning and implementation of multiple projects

Qualifications

Competencies

 

• A service-oriented attitude – you do what it takes to get the job done correctly
• Can work multiple tickets simultaneously and manage time carefully
• Ability to accept directions, follow procedures, and work directly
• Be eager to learn, pick up new technologies, and be proficient in a short time
• Resourceful Problem Solver – you always find a way to make it work
• 3-5 years in a technical support environment with a heavy emphasis on quality customer service
• 3-5 years of experience with Windows and Mac OS in a managed desktop environment
• 2-3 years of experience in imaging and building laptops in a domain environment.
• 2-3 years of experience working in Office 365
• Networking knowledge of TCP/IP protocols, Wireless Technology and Infrastructure, VPNs
• Strong customer service, analytical, and problem-solving skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Ability to work in a team environment
• Organization skills to balance and prioritize work
• Scripting, batch file, SQL experience is a plus

  

Personal Attributes:

• Ability to research a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• You have proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

 

Soft Skills:

• Thought Process: Able to understand technical concepts and can develop ways to help others learn.
• Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities.
• Ability to understand the client’s business problems and deliver solutions and recommendations to solve quickly and proactively.
• Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation.
• Able to persuade, influence, and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

  Travel Required

• Travel as needed to PRG Locations

Required Education

• Bachelor’s degree required

EEO and Disclosure

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

This is a safety sensitive position and will require pre-employment drug screening.

 

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.