What are the responsibilities and job description for the Implementation Manager position at Productiv?
About Productiv
We have a vision of bringing teams together through the power of data.
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and foster innovation.
What you'll do:
As a Customer Implementation Manager you'll play a pivotal role in guiding new customers through the critical phase of getting started with our software. You'll be the architect of this process, becoming the key link between sales and customer success by developing personalized implementation plans, coordinating with various internal teams, and leading the charge in customer training.
Productiv is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Compensation
The US base salary range for this full-time position is $160,000 - $200,000 OTE. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, benefits, or discretionary bonus.
We have a vision of bringing teams together through the power of data.
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and foster innovation.
What you'll do:
As a Customer Implementation Manager you'll play a pivotal role in guiding new customers through the critical phase of getting started with our software. You'll be the architect of this process, becoming the key link between sales and customer success by developing personalized implementation plans, coordinating with various internal teams, and leading the charge in customer training.
- Guide customers through the implementation process, managing the transition from sales through deployment.
- Create implementation plans, establish system configurations, and build repeatable processes to drive successful customer adoption. Document methodologies and best practices to support team scalability.
- Develop and manage project timelines across multiple concurrent implementations, coordinating cross-functional resources and stakeholders.
- Track milestones, proactively address risks, and maintain clear communication throughout the implementation lifecycle. Create frameworks and tools to streamline project execution.
- Analyze and enhance implementation processes to improve efficiency and accelerate customer time-to-value.
- Build standardized documentation, establish best practices, and identify opportunities to streamline the onboarding experience while meeting unique customer requirements.
- Partner with product and engineering teams to validate technical solutions, manage data migrations, and ensure successful system integration.
- Conduct comprehensive stakeholder training, provide technical troubleshooting, and systematically capture implementation learnings to continuously improve delivery quality.
- Minimum of 3 years in SaaS customer-facing roles, with a focus on software implementation or professional services.
- Proven track record managing complex software implementations, enterprise client engagements, and technical projects.
- Robust project management experience, particularly with SaaS deployments and cross-functional teams.
- Expertise in creating and managing detailed project timelines and standardized documentation. Proficient in project management and collaboration tools.
- Exceptional communication and stakeholder management skills.
- Experience conducting training sessions to drive product adoption.
- Ability to optimize implementation processes for efficiency and reduce time-to-value.
- Bachelor's degree in Business, Computer Science, Information Systems, or related field preferred.
- Certifications such as PMP or CAPM are a plus.
- Successful track record of enhancing customer satisfaction and adoption rates.
- Documented success in onboarding new customers and improving process standardization.
- Medical, dental, and vision insurance for you and your dependents.
- A robust 401K plan to help you invest in your future.
- Access to Modern Health for mental health resources and support.
- Monthly subsidies to cover your telecommunications needs and support your ongoing personal growth and wellness.
- For those near one of our offices, an FSA Commuter/Parking Benefit and lunches when you're working from one of our offices.
- A family-first approach with 12 weeks of paternity leave and 18 weeks of maternity leave, ensuring you have the time you need with your new family members.
Productiv is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Compensation
The US base salary range for this full-time position is $160,000 - $200,000 OTE. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, benefits, or discretionary bonus.
Salary : $160,000 - $200,000
