What are the responsibilities and job description for the Machine Support Specialist position at Productive Resources?

Job Description

Machine Support Specialist

Waterloo, Iowa - Full Time

Productive Resources(www.productiveresources.com)is seeking acandidateto be part of our engineering team at John Deere's facility in Waterloo, IA. As a member of our team, the selected candidate willprovide product and customer support or training for products, services, or initiatives and drive activities to improve reliability and serviceability of products. Resolve advanced product problems using known information & personal knowledge. Identify advanced to moderately complex problems and may need to refer some of them to higher levels for resolution. Locate existing information from multiple sources within Deere to identify previously successful solutions to similar problems. Develop new solutions and provide technical product support to field teams, channel partners, customers on advanced problems, and coach channel partners on the use of problem resolution tools. May participate in Product Improvement Program (PIP) development and on problem solving teams. Provide advanced research for Model Product Development Program (PDP) projects or product improvement programs within Product Support as requested. May develop and deliver technical training. Travels as necessary to collect failure data to provide problem definition on advanced problems.

This full-time position is indefinite in duration with theopportunityof professional growth, and additional opportunities within our organization.

Duties :

Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.

Requirements :

2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.

Demonstrated professional communication skills with proven results both written and oral.

Ability to work in a fast-paced environment and with metric-driven results.

Demonstrated commitment to lifelong learning with the ability to understand complex systems.

Proven ability to work collaboratively both in person and virtually.

Attention to detail and accuracy.

Ability to maintain a positive outlook within a fast-paced work environment.

Preferred Skills :

Experience working with CAN Communication Systems on vehicles.

Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.

Experience with John Deere 7R, 8R, and 9R tractors.

Experience utilizing John Deere aftermarket software systems such as ServiceCenter, Service ADVISOR, Parts ADVISOR, CCMS, and various Tableau or PowerBI dashboards and reports.

Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.

Experience with technical instruction and influence without authority.

As a condition of employment consideration, Productive Resources conducts pre-employment screening, including a background check and drug test. In addition, an employment candidate must provide proof of identity and legal authority to work in the United States.

Why work for Productive Resources?

Productive Resources is a full-service engineering firm with over two decades of experience serving leading global clients. Our expertise is project-based product development and manufacturing engineering support. Our primary focus industries are off highway equipment including agricultural, construction, defense, mining, recreational, industrial, and specialty machines.

We lead with our reputation for quality, teamwork, and innovative solutions. We invest in our people, providing resources and opportunities for ongoing development. Our workplace fosters innovation, prioritizes the well-being of our team, and encourages creativity. Our diverse experience and client base will challenge your technical skills and provide greater opportunities for growth.

We Offer CompetitiveBenefits :

Health and Dental Insurance

Company Paid Life Insurance

Long-Term Disability

Short-term Disability

Retirement Savings Account (Traditional 401k & Roth 401k)

Flexible Spending Plans for Medical Expenses and Dependent Care

Paid Time Off (PTO)

Equal Opportunity and Veteran Friendly

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