What are the responsibilities and job description for the IVR Chatbot - Genesys Cloud position at Prodware Solutions?
Title: IVR Chatbot Genesys
Duration: 12 Months Contract
Location : Newark, NJ - 3 Days onsite.
Job Description:
Job Title: Developer Special skillset | IVR Chatbot Developer (Genesys focus) level 3
Requirements:
- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
** AWS Lex for IVR voice bot development is a key skill **
- Advanced understanding of IVR technology and related telecommunications devices, networks, software, and systems.
- Experience with management and development of speech recognition systems and grammars
- Experience in implementing third party integration like AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM (Salesforce) etc. Google CCAI
- Proficiency in calling APIs, Microservices and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
