Director of Operations

Job description

Professional Business Systems is a dynamic and innovative technology company committed to delivering exceptional Solutions & Service to our clients. With a strong foundation in our WIRED (Winning, Integrity, Respect, Excellence, & Discipline) culture, we are dedicated to continuous improvement and growth. The Director of Operations will play a pivotal role in our success by providing strategic leadership, management, and accountability for both the Service and Supply Chain departments. This position requires an experienced professional with a proven track record in operations management, team leadership, and a deep understanding of Service and Supply Chain functions.

Reports to: Integrator

Compensation/Benefits:

• Salary – Contingent upon experience
• Benefits include but not limited to - optional health/vision/dental insurance – Traditional or HSA
• 401K – Profit Sharing
• Accrual based PTO/Vacation
• Paid holiday benefits

Qualifications / Skills:

• Bachelor's degree in Business Administration, Management, or Operations Management
• Proven experience in operations management, with a focus on Service and Supply Chain functions.
• Demonstrated leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Strong analytical and problem-solving abilities, with a track record of driving process improvements and cost efficiencies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively at all levels of the organization.
• In-depth knowledge of industry best practices, regulations, and emerging trends in Service and Supply Chain management.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to lead and manage a team.
• Ability to work independently and collaborate with cross-functional teams.

Responsibilities:

1. Leadership and Team Management:

• Provide strong leadership to the Service and Supply Chain teams, fostering a culture of excellence, accountability, and continuous improvement.
• Build and develop high-performing teams by setting clear expectations, providing coaching and feedback, and facilitating professional growth opportunities.

2. Strategic Planning and Execution:

• Collaborate with the executive team to define and execute the operational strategy aligned with company objectives and goals.
• Drive process improvements, cost efficiencies, and scalability initiatives within the Service and Supply Chain departments.

3. Service Department Oversight:

• Develop and implement service strategies that enhance customer satisfaction, service quality, and profitability alongside the Service Supervisor.
• Monitor and analyze service metrics, identifying areas for improvement and implementing corrective actions.

4. Supply Chain Management:

• Oversee end-to-end supply chain operations, including procurement, inventory management, logistics, and vendor relations alongside Supply Chain Supervisor.
• Implement and optimize supply chain processes to ensure timely and cost-effective delivery of products/materials.

5. Financial Management:

• Develop and manage budgets for the Service and Supply Chain departments, ensuring cost-effective operations while maintaining high service levels.
• Monitor and analyze financial performance, providing regular reports and recommendations for improvement.

Join our growing organization as a Director of Operations and play a vital role in managing key functions of our

organization. If you have the necessary skills and expertise, we invite you to submit your application along with your resume.