Director of Operations

Operations Management:

Job Title: Director of Operations

Company: Cohova

Location: in office

Employment Type: Full-Time

Department: Operations

Reports To: COO

Company Overview

At Cohova, our mission is to provide guests with a wide array of unique and luxury vacation rentals and homeowners with excellent vacation rental management. Each vacation rental is set up specifically for guest leisure through our number one core value: Excellence in Hospitality. Our team includes specialists in guest services, reservations, sales, property management, marketing, housekeeping, maintenance, interior design, and more! We are go-getters and applaud those who challenge the status quo & think outside the box. We love Northwest Arkansas & offer travelers white-glove service. We are a swiftly growing yet stable company, and we are looking for A-Players who fit our company culture and align with our Core Values.

Job Summary:

We seek a highly skilled Director of Operations to oversee and manage the daily operations of our growing company. The Director of Operations will play a key role in optimizing processes, driving efficiency, ensuring client satisfaction, and scaling the business. The ideal candidate will have extensive experience in the hospitality or property management sector, with a strong focus on short-term rental properties, team leadership, and operational excellence.

Key Responsibilities:

Operations Management:

• Oversee day-to-day operations across all properties, ensuring operational efficiency and maintaining high standards of service.
• Develop, implement, and optimize processes for property management, guest services, and maintenance.
• Collaborate with internal teams (guest services, maintenance, revenue management, and accounting) to ensure smooth operations and address any operational bottlenecks.

Team Leadership:

• Lead and mentor the operations team, providing guidance, training, and support to drive productivity and foster a positive work environment.
• Manage department heads (guest services, maintenance, cleaning, etc.) to ensure teams meet company standards and goals.
• Recruit, train, and retain top talent, ensuring a high-performing operations team.

Financial and Operational Reporting:

• Oversee budget management, expense tracking, and profitability across all properties.
• Monitor and analyze key performance metrics (occupancy, revenue, operational costs) to ensure financial health and operational success.
• Prepare regular financial and operational reports for executive leadership, highlighting opportunities for improvement and growth.

Vendor & Owner Relations:

• Develop and maintain strong relationships with property owners, ensuring clear communication, timely updates, and high satisfaction levels.
• Negotiate and manage contracts with third-party vendors, ensuring quality service and cost-effectiveness for maintenance, cleaning, and other services.
• Handle escalations with owners and vendors, ensuring prompt and satisfactory resolution of any issues.

Process Improvement & Innovation:

• Identify opportunities to improve operational processes, enhance guest experience, and increase efficiency through technology and automation.
• Lead strategic initiatives aimed at scaling operations, optimizing resources, and reducing costs.
• Stay up-to-date with industry trends, technology, and best practices to keep the company at the forefront of the short-term rental market.

Guest Experience:

• Ensure that guest satisfaction is a top priority by maintaining high service standards.
• Oversee the guest services team to resolve guest issues and ensure timely, professional, and personalized service.
• Implement and monitor quality control measures to enhance the guest experience and maintain positive reviews.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field (Master’s preferred).
• 5 years of experience in operations management, preferably in short-term rentals, property management, or hospitality.
• Strong leadership skills with experience managing cross-functional teams.
• Proven ability to optimize processes, manage budgets, and drive operational efficiency.
• Experience with property management software (Guesty, Breezeway, etc.) and other industry-specific tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to manage stakeholder relationships effectively.
• Knowledge of short-term rental regulations, compliance, and best practices.
• Strong attention to detail and ability to work in a fast-paced environment.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Professional development opportunities
• Opportunity to work in a dynamic, growing company

Equal Opportunity Statement

Cohova is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business, and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Cohova.

As such, Cohova provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to age, sex, pregnancy, sexual orientation, gender identity or transgender status, disability, race, color, national origin, religion, military service, genetic information, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Operations management: 5 years (Required)
• Hospitality management: 5 years (Required)

Ability to Commute:

• Lowell, AR 72745 (Required)

Ability to Relocate:

• Lowell, AR 72745: Relocate before starting work (Required)

Work Location: Hybrid remote in Lowell, AR 72745

Salary : $70,000 - $75,000