What are the responsibilities and job description for the Customer Service Rep (Optometry) position at Professional Eye Care?
Job Description:
We are looking for a versatile and reliable team member to join our optometry office. This role requires someone who can provide exceptional service to both our patients and doctors while contributing to the smooth operation of our practice. The ideal candidate will be cross trained for working in several areas of the office, including the clinic, optical sales, and front desk.
Responsibilities:
- Clinic Support:
- Assist the optometrist with patient exams, tests, and procedures.
- Prepare examination rooms and ensure all necessary equipment is ready.
- Take patient histories and record vital information.
- Help with patient care, comfort, and ensuring a positive experience during exams.
- Optical Sales:
- Help patients select frames and lenses based on their needs and preferences.
- Explain different eyewear options, including lens types, coatings, and styles.
- Assist with frame adjustments and fittings.
- Process eyewear orders and manage inventory.
- Front Desk Duties:
- Greet patients warmly and ensure they feel welcome in the office.
- Answer phone calls and schedule appointments efficiently.
- Check-in and check-out patients, ensuring all necessary forms and insurance information are up to date.
- Process patient payments and handle billing inquiries.
- Customer Service:
- Maintain a friendly and professional demeanor with patients.
- Handle patient concerns and provide solutions in a timely manner.
- Ensure patients’ needs are met from check-in to check-out.
What we offer:
- Paid Time Off (PTO)
- Flexible Time Off
- Vision Benefits
- Advancement position
- Medical Benefits
If you’re ready to work in a friendly and professional environment, we encourage you to submit your resume online. If we find that you’re a good fit, we’ll reach out to schedule an interview via really.
Apply today and start your journey with us!
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $15 - $25