What are the responsibilities and job description for the Patient Experience Coordinator position at Professional Hearing Care?
A job like no other:
It's like no other job in health care...
We train you and then we trust you to get your responsibilities completed!
Are you looking for a rewarding position with a fast-growing, high-tech, fun audiology and hearing healthcare practice? We are looking for a few good men and women!
· Are you the type of person or do you know someone who knows how to work hard in a fun environment?
· Would you like to be mentored by the entire team and work with the best patients you’ve ever seen?
· Do you have a good understanding of 5-Star customer service?
· Would you want to be a part of a FAST-growing company and be on the leading edge in audiology & hearing healthcare?
· Would you like the opportunity of a lifetime?
Our Purpose:
To improve the lives and protect the brain health of our aging generations to live, engage, and interact with their families, friends, and loved ones through the medical education and treatment of hearing loss, tinnitus, and the associated cognitive impact and health risks.
Core Values:
Impact· Through exellent service we make an impact on our patients, their families, and our communities
Disciplined: We do the things we say we are going to do, without exception. The dedication to discipline starts at the individual level. We don't just agree on the NEXT STEP, we pursue it through our actions.
Growth orientated: PHC cannot grow if our team members aren't serious about their own personal, professional, and financial growth. When we're all in alignment about goals, opportunities, and area of improvement, we can all win. Our teams, our patients, our entire organization is poised to win when we approach our business with a growth mindset.
Results Driven: At the end of the day, we are a business. Our patients come to us with a problem and the service we offer provides with a solution to deliver results.
Professionalism: Workplace professionalism is characterized by your attire, behavior, attitude, and communication. The definition of professionalism in the workplace also includes your timeliness, organization, and dedication.
Core Responsibilities:
· Multi-Line Phone System
· Pt. Experience & Follow Up
· Providing Quarterly Service
· Appt Booking/Schedule Mgmt
· Supply/Repairs/Order Mgmt
· Patient Checkout Process
What to do now?
Please call 608.523.9959 for a pre-recorded message from our hiring team. Follow the instructions on the recording to schedule your personal interview. In order to provide our patients with 100% of our attention during the day, please do not call the office for questions about career opportunities.
Job Types: Full-time
Pay: $35,000.00 - $60,000.00 per year
More about this career:
A RightFit for Incoming Phones Team WILL:
collect data require specificity establish priorities
compare pros and cons document decisions assess probabilities
gather complex information evaluate opportunities allocate resources strategize solutions
define terms
A RightFit for Incoming Phones Team WILL HAVE A KNACK FOR:
reviewing the data confirming priorities clarifying specifics elaborating the bottom line
paraphrasing
responding appropriately explaining historical context filling in the blanks
editing written material highlighting what's important
A RightFit for Incoming Phones Team WILL:
work sequentially systematize processes
diagram steps and procedures bring order out of chaos
organize information and materials bring closure to projects
provide structured systems chart and graph progress
A RightFit for Incoming Phones Team WILL HAVE A KNACK FOR:
maintaining order sustaining systems reducing inconsistencies complying with the plan replicating
patterns responding to regulations meeting needs for closure reducing classifications
readjusting schedules
A RightFit for Incoming Phones Team WILL:
take on challenges be deadline driven
improvise when problem solving originate options and ad-lib promote experimentation
go against the odds brainstorm possibilities speak spontaneously innovate solutions prospect and
make deals
A RightFit for Incoming Phones Team WILL HAVE A KNACK FOR:
accommodating risks participating in experiments navigating through uncertainty trying alternatives
steadying spiraling change scouting innovations sampling ideas
adjusting to change
A RightFit for Incoming Phones Team WILL ALSO:
Create abstract solutions conceptualize the problem envision circumstances use virtual
presentations imagine concepts
deal with the intangible sketch ideas
visualize the end-result
Job Types: Full-time, Part-time
Pay: From $21.00 per hour
Benefits:
- Paid time off
- Professional development assistance
- Tuition reimbursement
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Computer skills: 1 year (Preferred)
- Customer service: 3 years (Preferred)
Ability to Relocate:
- La Crosse, WI 54601: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $60,000
