Assistant Chief Engineer - Hilton Norfolk The Main

Overview

Position will be responsible for supervising/managing/overseeing the Engineering Department. In preparing for this position, candidate ideally will have worked in the Engineering/Facility Management department. Must have experience at properties of similar size and quality. Position will be required to work a varied schedule that may include evenings, nights, and weekends.

 

At the Hilton Norfolk Main, this position is also responsible for the management and oversight of the Hotel’s receiving, and inventory controls.  This Manager is responsible for ensuring that goods and services are received per specification and all items are issued per requisition for the Engineering, Housekeeping, and Front of the House.  The cleanliness, sanitary, safety and orderly condition of each storage facility are a direct and daily responsibility. 

Responsibilities

Focus on providing world-class customer service for every guest at every opportunity. Train, mentor and nurture your associates to remember the guests needs come first and there is no length that they cannot go to in order to provide the perfect hospitality experience. Anything less than WOW is something that needs to be worked on by every team member to find new and unique ways to do it better the next time

Supervise the Engineering employees; interview, schedule, train, develop, coach and counsel, provide open communications, recommend performance reviews, resolve problems and recommend discipline, as appropriate

Implement and schedule property and equipment preventive maintenance programs in compliance with corporate/franchise standards and local, state and national codes and regulations to ensure safety, convenience and satisfaction of all guests, managers and employees, to protect the assets and maintain the property in first class condition.

Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety and convenience.

Test and examine the life safety systems to ensure they are 100% operational at all times to protect the assets, guests and employees

Monitor utility consumption to determine the effectiveness of current systems.

Review purchase requests and monitor expenses budget goals are met/exceeded.

Assist in the administration of the division by preparing and maintaining schedules, logs, records and other documentation to ensure a smooth operation and minimize liabilities

May assume the responsibilities of the Director of Engineering in his/her absence.

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required

Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements

Manage staff to ensure that all areas of responsibility are properly covered and within budget.

Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.

Record data concerning work assignments and special projects and prepare reports.

Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Investigate complaints and takes corrective action. Provides service in a highly professional manner at all times.

Ensure that all department employees receive comprehensive training

Complete associate safety training in compliance with PHR/franchise procedures and OSHA regulations. Report unsafe work conditions/practices and safety/security violations

Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules

Prepare any reports concerning room occupancy, payroll and departmental expenses

Generate all department PO's (purchase orders) and PAF's/ADAP-RofD (personnel action form/developmental action notices) and forwards same to senior management for approval.

Ensure that the hotel maintains all QA standards as defined by PHR and any third party affiliations (Interval International or hotel franchiser) where applicable

Perform month end inventories in a timely and accurate manner to ensure adequate supplies

Formulates, affects, interprets and/or implements management policies, processes and procedures

Performs work that affects business operations to a substantial degree, even if the assignments are related to the operation of a particular segment of the business.

Assists in the management and execution of RFR projects, ensuring that they are on time, within budget, and at the level of quality according to the SSI manual.

Provides consultation or expert advice to management in regards maintenance issues.

Assists in the planning of long or short-term business objectives.

Represents the company in handling complaints, arbitrating disputes or resolving grievances.

Assist with the departmental annual operating budgets

Check on any and all special project work

Successfully completes other duties as assigned.

Additional responsibilities for the Norfolk Main will include:

• Keep appropriate par stock on all inventories goods.  Notify Controller of any variances or deviation in par stock.
• Ensure that all purchases, requisitions, etc. have proper approvals and all orders are place and received in accordance with policies and procedures.
• Oversee and assist in unloading, receiving, sorting, stocking, securing, and distributing goods.
• Responsible for ordering of all Front Desk, Housekeeping, Executive Office, and Engineering supplies based on the needs for the entire operation. as often as the flow of business dictates under the guidance of the Director of Finances.
• Requests and receives competitive bids from these purveyors as scheduled and maintains up-to date price information for ready departmental r Prices are constantly reviewed and purchases are made exactly to specification.
• Receives and inspects all deliveries to ensure daily compliance with all specifications, returns merchandise which is not acceptable and makes credit notation.
• Reviews all invoices prior to payment to ensure correct pricing from each
• Maintains proper inventory levels as commensurate with expected need, emergency capability, security control and storage availability. Notifies the Director of Finances of any anticipated shortages/overages.
• Maintains permanent pricing records for later ref
• Records daily ordered items in purchases log.
• Is responsible for administration of all written records, completed and furnished by shift managers, as required by company policy. Permanent file is maintained in the Director of Engineering 's office for reference in estimating and is available for use by company staff during audits and inspections.
• Constantly spot checks storage areas to ensure that inventories are maintained at adequate levels.
• Maintains good housekeeping practices in all store rooms.
• Should assist executive chef and sous chef in setting up a period ending Inventory list, and maintaining most current pricing with help of purchase log.
• Makes concrete suggestions as to how the total operation can be improved.
• Plan to attend all meetings throughout the Rooms Division Department.

Qualifications

TypeQualificationEducationOne or two years of post high school educationExperienceExperience required by position is from two to three full years of full employment in a related position with this company or other organization(s)SkillRequires advanced knowledge of the Building Management/Engineering profession. This includes experiential knowledge required for management of people and complex problem HVAC, Plumbing, Electrical desiredEducationCertification in electrical, mechanical or refrigeration preferredSkillExcellent English verbal and written communication skills.EducationHigh School Diploma required, College degree preferred.ExperiencePrior experience as a property level Chief Engineer preferred.SkillAbility to multi-task within specific time constraints.SkillAbility to define problems, collect data, establish facts, and draw valid conclusions.SkillAbility to interpret a variety of technical instructions and deal with several abstract and concrete variables.SkillAble to apply concepts such as fractions, percentages, ratios and proportions to practical situations.SkillFor the Norfolk Main, Exemplary record meeting substantial materials cost reduction targets.