What are the responsibilities and job description for the Lead Doorperson - The Historic Cavalier Hotel position at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC?
Job Advertisements
Join the team at The Cavalier Resort and be a part of the #1 resort on the Virginia Beach Oceanfront. Great people, beautiful views, friendly and helpful assocaites and deep discounts for hotel stays & restaurants.
Overview
The Doorperson is responsible for greeting every guest in a friendly, courteous and professional manner. The Doorperson ensures the cleanliness and safety of the front drive and property entrance at all times. The successful Doorperson will efficiently greet every guest, provide information or directions to guests, and have exemplary attendance.
Responsibilities
Responsibilities:
- Greet all guests upon arrival, smiles, opens door and actively uses the 10-5 first & last method for guest interaction including all scripting.3. Maintains communication with front office on guests that are arriving or departing to ensure a seamless and efficient check in or out process.5. Gives area directions to guests.7. Maintains the front hotel area clean, orderly and hazard free.9. Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.11. Ensure all areas affecting the guest’s sense of arrival present an organized and clean appearance at all times.13. Performing check-in and check-out calls involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis15. Coordinate with Valet, Bellperson, & Front Desk staffs to ensure impeccable arrival/departure experiences.
- Open vehicle, as well as hotel doors while greeting all arriving & departing guests.
- Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the case of an emergency.
- Be aware of V.I.P. and repeat guests and greet them by name and communicate to property leadership when a V.I.P has arrived on property.
- Changes hotel marquee’ when directed to by management.
- Remains stationed at the outside front door at all times when not assisting guests or performing other job duties.
- Directs traffic in a manner which keeps the front driveway clear of vehicles.
- Hail taxis as needed.
Qualifications
TypeQualificationExperienceMinimum of 6 months doorperson experience at a major hotel preferred.EducationHigh School Diploma or equivilent preferred.SkillComfortable in frequent guest face to face interactions.SkillAbility to remember names and faces of frequent guests.SkillAbility to safely operate a manual or automatic vehicle for guests while exceeding guest expectations
