Sales Analyst - Hilton Norfolk The Main

Overview

Provide dual support to the Hotel Division Director of Sales and Marketing, Hilton Sales Managers and Conference Planning Managers in the responsibility of managing day to day work flow, maintaining the quality of the Delphi database, coordinating booking information and reports and providing Marketing analysis, reporting and support.

Responsibilities

Level One

Sales and Planning Support: ·         Coordinates the application of Word merge forms and provides support to sales, catering and conference planning administrative staff to ensure efficient utilization of merge documents.

  Track and maintain the inventory of all collateral and marketing pieces on a monthly basis.·         Administrative duties including faxing, scanning, mail contracts, letters, creating and sending letters, proposals, e-mails and contracts to clients as directed by sales manager ·         Work with other Assistants to coordinate coverage insuring that someone is always available to handle client inquiries ·         Responsible for turn-over process once a booking is definite ·         Coordinate advance deposits and payment of same and ensure all sales managers have collected per contract ·         Monitor the GRC in Delphi and ensure Tentatives and Proposals do not stay on books past due dates ·         Process expenses for sales and marketing department ·         Check voicemail and email when sales team members are out of the office to ensure proper and timely follow up on all leadsMarketing Support:

·         Coordinate execution of approved Marketing initiatives ·         Responsible for tracking and reporting on all marketing initiatives ·         Prepare daily, weekly, and monthly sales reports in coordination with Director of Sales ·         Responsible for data base integrity-conduct daily, weekly, monthly audits to ensure data quality, accuracy and consistency ·         Ensure on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis. ·         Maintains and update plan values in Delphi to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.   ·         Prepare and distribute daily, weekly, monthly and quarterly sales and marketing reports. ·         Owner presentation reports. ·         Coordination and formulation of custom reports for various marketing, forecasting and operational purposes. ·         Monitor and update websites for accuracy ·         Reports as requested by the Director of Sales and Marketing or Director of Sales, or other departments.Divisional Marketing Support:

·         Coordinate execution of approved Marketing initiatives ·         Responsible for tracking and reporting on marketing initiatives ROI  ·         Manage, monitor and track departmental expenses within budget in conjunction with the DOSM ·         Prepare daily, weekly, and monthly sales reports in coordination with Director of Sales and Marketing ·         Responsible for Delphi data base integrity-conduct daily, weekly, monthly audits to ensure data quality, accuracy and consistency ·         Using historical data, annually establish Hotel Division Sales goals in in conjunction with the DOSM ·         Using approved Budget, populate the Group Rooms Day by Day database ·         Ensure on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis. ·         Maintain and update plan values in Delphi to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.   ·         Prepare and distribute daily, weekly, monthly and quarterly sales and marketing reports. ·         Participation in the preparation of Owner/Corporate presentations and reports. ·         Coordination and formulation of custom reports for various marketing, forecasting and operational purposes. ·         Ad hoc reports as requested 

Qualifications

TypeQualificationSkillAbility to listen, speak and write English to ascertain and respond to vendors needs.SkillMust be able to analyze data and communicate effectively with peers and superiors in a positive manner.SkillKnowledge of Delphi and OnQ preferredSkillExpert knowledge of Microsoft Office products; Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft OutlookExperienceProficient in Computer use.ExperienceA good understanding of Sales and Conference Planning procedures.ExperienceKnowledge of a hotel structure and how all departments interact, a plusExperienceHigh school diploma required.ExperienceCollege degree preferred.