What are the responsibilities and job description for the Server - Grain Restaurant - Hilton Norfolk The Main position at Professional Hospitality Resources, Inc. and Ocean...?
Overview:
A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest’s dining experience
Responsibilities:
Level One
- Know all aspects of the menu and daily specials.
- Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.
- Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.
- Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.
- Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.
- Anticipate guest needs, such as replenishing beverages & condiments.
- Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.
- Maintain station cleanliness & organization throughout shift.
- Complete all assigned opening, running, & closing side work.
Type
Qualification
Experience
Must be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.
Experience
Previous high volume serving experience strongly preferred
Education
High School Diploma or equivalent preferred
Skill
Ability to multi-task
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