What are the responsibilities and job description for the Scheduling and Dispatch Coordinator position at Professional Mechanical Services?
Location: Big Lake, MN
Company: Professional Mechanical Services
Job Type: Full-Time
Join Our Mission to Deliver Five-Star Service.
Professional Mechanical Services is a one-stop-shop for heating, cooling, plumbing, electrical, insulation, and drain cleaning needs across Central Minnesota. As a proud American-themed brand, we’re committed to excellence, integrity, and reliability. We’re looking for a Scheduling and Dispatch Coordinator to be the heartbeat of our daily operations — ensuring our technicians are where they need to be, when they need to be there.
What You’ll Do:
- Coordinate daily scheduling and dispatch of HVAC, plumbing, electrical, insulation, and drain technicians across our service area
- Manage incoming service requests via phone, email, and system-generated leads (RP-1/Rocket Bookings)
- Prioritize calls based on urgency, technician availability, and proximity to ensure efficient routing
- Communicate clearly and effectively with both customers and field technicians throughout the day
- Make outbound confirmation calls and follow-ups to ensure top-tier customer experience
- Update customer information and job notes accurately in our dispatch software
- Monitor technician progress and adjust the schedule in real time to address delays or emergencies
- Work closely with department managers to support sales, repairs, and cross-department service coordination
What We’re Looking For:
- Prior experience in dispatching, scheduling, or customer service (home services industry preferred)
- Excellent communication and multitasking skills
- Strong organizational skills and ability to work under pressure in a fast-paced environment
- Familiarity with scheduling/CRM software (ServiceTitan, Housecall Pro, or similar)
- A team player mindset with a focus on customer satisfaction
- High attention to detail and proactive problem-solving ability
What You’ll Get:
- Competitive hourly pay
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for advancement and cross-training
- A supportive, patriotic team that treats you like family
- The chance to be part of a company that values excellence and takes pride in serving the community
Job Type: Full-time
Pay: $40,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $40,000 - $100,000
