What are the responsibilities and job description for the Scheduling/Dispatch Coordinator (Milaca) position at Tri-County Action Program (Tri-CAP)?
We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.
The primary work site location for this full-time position will be Waite Park or Milaca.
Primary Responsibilities include:
*Answer incoming calls from customers; provide excellent customer service and accurate information.
*Schedule rides and assign to appropriate bus routes using navigation software.
*Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
*Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
*Record and maintain ride denials for future service design planning.
*Complete data reporting for rides and billing requirements.
*Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
*Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)
Starting wage range for this full-time position is $18.88-$22.66 per hour
Benefits include: paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!
Qualifications:
*HS Diploma or equivalency and three (3) years’ relevant experience with dispatching, scheduling, customer service or another related field.
*Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
*Proficient in Microsoft Office and general office technology.
*Ability to prioritize work tasks, use good judgment and pay attention to detail, problem-solving skills.
*Ability to maintain concentration with frequent interruptions in a multi-person office setting.
*Availability for scheduling Monday-Friday and occasional Saturdays.
*Punctuality and regular attendance is an essential function of the position.
*Prior dispatch/scheduling experience and navigation technology experience, preferred.
*Bi-lingual, preferred. (Spanish, Somali)
To apply:
Applications can be submitted online through our website: www.tricap.org OR you can contact us for application materials by phone: 320-251-1612 or email: general@tricap.org. Applications are due by Friday, March 28, 2025.
The primary work site location for this full-time position will be Waite Park or Milaca.
Primary Responsibilities include:
*Answer incoming calls from customers; provide excellent customer service and accurate information.
*Schedule rides and assign to appropriate bus routes using navigation software.
*Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
*Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
*Record and maintain ride denials for future service design planning.
*Complete data reporting for rides and billing requirements.
*Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
*Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)
Starting wage range for this full-time position is $18.88-$22.66 per hour
Benefits include: paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!
Qualifications:
*HS Diploma or equivalency and three (3) years’ relevant experience with dispatching, scheduling, customer service or another related field.
*Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
*Proficient in Microsoft Office and general office technology.
*Ability to prioritize work tasks, use good judgment and pay attention to detail, problem-solving skills.
*Ability to maintain concentration with frequent interruptions in a multi-person office setting.
*Availability for scheduling Monday-Friday and occasional Saturdays.
*Punctuality and regular attendance is an essential function of the position.
*Prior dispatch/scheduling experience and navigation technology experience, preferred.
*Bi-lingual, preferred. (Spanish, Somali)
To apply:
Applications can be submitted online through our website: www.tricap.org OR you can contact us for application materials by phone: 320-251-1612 or email: general@tricap.org. Applications are due by Friday, March 28, 2025.
Salary : $19 - $23
