Customer Service Administrator

Professional Plastics is a leading distributor of high-performance engineering plastic shapes. We provide the widest range of engineering plastics, composites & technical ceramics in the marketplace. Established in 1984, Professional Plastics has grown to 22 locations across the USA, Singapore & Taiwan. We are a family-owned and operated business that values hard work, integrity and ethics.

Professional Plastics is currently offering great career opportunities. We are interested in hiring motivated professionals who share our core values and desire to be part of a dynamic team. Professional Plastics is an equal opportunity employer and offers competitive pay and benefits.

Position Summary: The Customer Service Administrator will be responsible for the following daily operations in the Customer Service department. This position requires attention to detail and exceptional administrative, clerical and communication skills.

Essential Duties And Responsibilities

• Complete tasks received from the Customer Service help desk
• Maintain new customer information database
• Process web orders, provide order status and shipment delivery updates
• Review and edit open order reports
• Process credit cards and invoice sales orders daily, using required security processes
• Process drop ships and transfers requested by other branches
• Assist with Purchase Orders for outside processing of material
• Ensure accuracy of materials received; notify management of any discrepancies
• Release sales orders, notify sales person of any damage or discrepancies in quantity
• Process RMA’s; communicate shipping information to sales team and customers
• Process fabricated jobs through Work in Progress when required
• Assist walk-in customers when necessary
• Attend branch and team meetings; participate in training sessions
  
  

Education and/or Experience: Previous customer service/administrative experience preferred; high school diploma or equivalent

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Proficiency in standard office and database programs/equipment
• Knowledge of ERP systems
  
  

Benefits Package

• DailyPay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• MetLife Legal Plan
• Norton LifeLock
• LifeMart Employee Discounts
  
  

Job Type: Full-time

Equal Opportunity Employer: Disability/Veteran

Compensation: From $20.00 to $24.00 per hour