What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Professional Plumbing & Design, Inc.?
Company Overview
Family-owned & operated since 1985, Professional Plumbing & Design is the area's top residential & commercial plumbing service & pipelining company with top-of-the-line box trucks & equipment (including drain cameras in every truck), a positive & enjoyable work environment, and organized & efficient management.
Summary
We are seeking an experienced customer service representative/administrative assistant/dispatcher. Your job duties will initially include answering a busy multi-line phone system, scheduling service calls, filing, and typing proposals; then you will be cross-trained to dispatch calls and other duties.
Responsibilities
- Respond promptly to customer phone calls.
- Book service calls, ensuring that all names, phone numbers, addresses, and the nature of the customers’ plumbing issues are recorded correctly.
- Immediately write up calls according to instructions.
- Dispatch calls according to instructions.
- Prepare the board for the following day.
- Type proposals, pull permits, take credit card payments, and other similar tasks.
- Support the team with other administrative tasks as needed.
Qualifications
- Proven experience in a customer service role.
- Excellent phone etiquette and communication skills.
- Strong organizational skills with attention to detail.
- Ability to handle complaints professionally and provide effective solutions.
- Basic data entry skills are required.
If you're ready to make a change for the better by working for a company that really takes care of its employees, where you feel appreciated, and you can take pride in your profession - we invite you to apply today!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
Ability to Relocate:
- Sarasota, FL 34234: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25