What are the responsibilities and job description for the Billing Support Rep position at Professional Resource Group, LLC?
Job Title: Billing Support Rep
Job #: 3376
Location: Tualatin, OR
Duration: 2 month contract with a chance to extend.
Job Function Summary
Investigates, analyzes, negotiates, resolves and documents billing issues.
Key Job Information
Requires knowledge and skills gained through formal training or considerable work experience
Works within established procedures with a moderate degree of supervision
Key Responsibilities
Education High school diploma or equivalent experience.
Experience Two or more years in customer service, billing or a related field.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies:
1 Intermediate Excel skills
2 Attention to detail
3 Basic Math skills
Top 3 Nice-To-Haves (Hard And/or Soft Skills)
1 Previous billing experience
2 Analytic skills
3 Communication skills
Education Requirements (Experience in Lieu of Degree): High School Diploma (or equivalent)
Experience: Two or more years in customer service, billing or a related field.
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.
Job #: 3376
Location: Tualatin, OR
Duration: 2 month contract with a chance to extend.
Job Function Summary
Investigates, analyzes, negotiates, resolves and documents billing issues.
Key Job Information
Requires knowledge and skills gained through formal training or considerable work experience
Works within established procedures with a moderate degree of supervision
Key Responsibilities
- Research and Analysis Typically works in specific specialty areas. Analyzes, investigates and negotiates billing issues to respond to inquiries; researches and analyzes when billing adjustments, exceptions and corrections are required and obtains approval to process; reviews and analyzes data reports.
- Customer Support Responds to customers’ billing-related questions via various channels; informs customers about our policies, processes and procedures.
- Work Management Creates, maintains, or removes persons and accounts in the automated billing system; logs and tracks customer contacts and interactions; processes and documents employee discounts; processes billing adjustments, exceptions and corrections; calculates and prepares reimbursements; documents and updates work processes; recommends process improvements; processes bills and documents accounts; ensures time lines are met.
- Written Communications Sends emails, letters, bills and other communications to customers using templates within established time frames.
- Collaboration and Information Sharing Responds to outage calls when needed; responds to questions from other departments via various channels.
Education High school diploma or equivalent experience.
Experience Two or more years in customer service, billing or a related field.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies:
- Basic knowledge of our service territory
- Working skills in follow through and completion
- Basic knowledge of the fundamentals of electricity and the electrical system
- Working knowledge of grammar, spelling and business correspondence composition
- Working knowledge of customer service policies, procedures and *** tariffs
- Working knowledge of customer transactions, customer information systems, high-bill procedures, energy efficiency programs, marketing programs and meter reading procedures
- Intermediate skills in accuracy and attention to detail
- Basic knowledge of systems used in department
- Working knowledge of our procedures and processes related to billing, service and outages
- Working skills in using customer information systems and Microsoft applications
- Intermediate skills in calculating charges and payment plans
- Intermediate skills in typing and 10 key entry
- Working analytical thinking skills
- General Competencies
- Working conflict management skills
- Intermediate customer focus skills
- Working decision-making skills
- Intermediate interpersonal skills
- Basic organization and prioritization skills
- Intermediate written and oral communication skills
- Basic: Competencies needed in order to use common sense to carry out simple or uninvolved instructions and pass initial screening.
- Cognitive
- Ability to adhere to set response times, deadlines and time-sensitive tasks
- Ability to follow accuracy standards
- Ability to follow through on decision-making tasks
- Ability to interact effectively and collaboratively within a team environment
- Ability to communicate and problem solve when under stress
- Ability to respond and adapt to frequent change
- Ability to accept and demonstrate self-awareness when provided constructive feedback
- Ability to discern feedback and acknowledge ownership of areas of improvement
- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
- Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory
- Ability to process new information to be applied consistently to work tasks
- Schedule/Attendance
- Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule [typically for nonexempt positions, although some exempt positions may have an established start/stop time]
- Ability to work long hours [typically for exempt positions; if included in nonexempt positions, overtime applies]
- Ability to work a variable schedule
- Ability to report to work and perform work during periods of severe inclement weather
- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance [for part-time positions, change to part-time attendance]
- Ability to work shift schedule
- Ability to work on-call schedule
1 Intermediate Excel skills
2 Attention to detail
3 Basic Math skills
Top 3 Nice-To-Haves (Hard And/or Soft Skills)
1 Previous billing experience
2 Analytic skills
3 Communication skills
Education Requirements (Experience in Lieu of Degree): High School Diploma (or equivalent)
Experience: Two or more years in customer service, billing or a related field.
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.