What are the responsibilities and job description for the Customer Support Billing position at MM International, LLC?
Please review the role and advice if you would be interested
Job Title: Customer Service Advisor Billing
Local Candidate - Portland, OR, 97204 working a hybrid Schedule
Pay Rate: $19.71/hr on W2
Hybrid: Onsite Wed and Thursdays.
Hours: 7am – 4pm (1 hr unpaid lunch)
Possibility of an extension
Job Function Summary
Investigates, analyzes, negotiates, resolves and documents billing issues.
Key Job Information
Job Title: Customer Service Advisor Billing
Local Candidate - Portland, OR, 97204 working a hybrid Schedule
Pay Rate: $19.71/hr on W2
Hybrid: Onsite Wed and Thursdays.
Hours: 7am – 4pm (1 hr unpaid lunch)
Possibility of an extension
Job Function Summary
Investigates, analyzes, negotiates, resolves and documents billing issues.
Key Job Information
- Customer Service Advisor Billing
- Requires knowledge and skills gained through formal training or considerable work experience
- Works within established procedures with a moderate degree of supervision
- Research and Analysis Typically works in specific specialty areas. Analyzes, investigates and negotiates billing issues to respond to inquiries; researches and analyzes when billing adjustments, exceptions and corrections are required and obtains approval to process; reviews and analyzes data reports.
- Customer Support Responds to customers’ billing-related questions via various channels; informs customers about cllients policies, processes and procedures.
- Work Management Creates, maintains, or removes persons and accounts in the automated billing system; logs and tracks customer contacts and interactions; processes and documents employee discounts; processes billing adjustments, exceptions and corrections; calculates and prepares reimbursements; documents and updates work processes; recommends process improvements; processes bills and documents accounts; ensures time lines are met.
- Written Communications Sends emails, letters, bills and other communications to customers using templates within established time frames.
- Collaboration and Information Sharing Responds to outage calls when needed; responds to questions from other departments via various channels.
- Education/Experience/Certifications
- Education High school diploma or equivalent experience.
- Experience Two or more years in customer service, billing or a related field.
- Working skills in follow through and completion
- Basic knowledge of the fundamentals of electricity and the electrical system
- Working knowledge of grammar, spelling and business correspondence composition
- Working knowledge of customer service policies, procedures and PGE tariffs
- Working knowledge of customer transactions, customer information systems, high-bill procedures, energy efficiency programs, marketing programs and meter reading procedures
- Intermediate skills in accuracy and attention to detail
- Basic knowledge of systems used in department
- Working knowledge of PGE procedures and processes related to billing, service and outages
- Working skills in using customer information systems and Microsoft applications
- Intermediate skills in calculating charges and payment plans
- Intermediate skills in typing and 10 key entry
- Working analytical thinking skills
Salary : $20
