What are the responsibilities and job description for the Customer Service Representative position at Professional Search Network?

Answer inbound phone calls in a timely professional manner

Effectively develop rapport to establish potential client relationships

Timely follow up at Sales Representatives request or customer request

Effective and professional communication with customers and Sales Force

Professionally and effective solve customer immediate problems

Professionally and effectively answer incoming E-Commerce Chats from customers

Professionally and effectively answer incoming ProKeep Texts from the sales force

Other additional tasks as needed

Authority to stop / allow orders within prescribed limits.

Authority to enter orders to system.

Authority to modify order pricing and quantities.

Authorized to access customer account records and provide customer information to customers and sales managers.

Authority to request / instruct special shipping instructions.

Authority to process customer credits for returned goods and billing issues.

Familiarity and skilled in using computer system (which is to include : SAP, Microsoft Outlook, Excel, Word, and the internet)

Skilled in product knowledge

Organizational skills in task management

Effective communication and customer management skills

Ability to remain objective in stress situations.

Answer customer and Sales Representatives inquiries

Liaise with Accounts Receivable and Shipping

Communicate with other departments

Processing customer credits

Answer all inbound calls

Operate as a problem solver / facilitator

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Not the job you're looking for? Here are some other Customer Service Representative jobs in the Mahwah, NJ area that may be a better fit.

Customer Service Representative

What are the responsibilities and job description for the Customer Service Representative position at Professional Search Network?

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Job openings at Professional Search Network

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