What are the responsibilities and job description for the Client Care Coordinator position at Professional Services Group?
Are you passionate about helping individuals and families achieve their greatest potential? Do you want to make a real difference in your community? Join our team with Professional Services Group!
PSG is a community-based social services organization looking for talented mental health and social services professionals like you to join our team. We are seeking dedicated individuals to fill the role of Client Care Coordinator within our Kenosha Outpatient Mental Health Clinic.
As our Client Care Coordinator, you will be responsible for ensuring that all clients are satisfied with their services and that all of their treatment needs have been met. This position works with clients from their first referral through their first session with a clinician in our PSG clinics. This is a unique opportunity to work for an organization that is dedicated to helping individuals and families achieve their greatest potential through dynamic and innovative programming.
KEY RESPONSIBILITIES OF THE CLIENT CARE COORDINATOR:
- Enter all new client information into our electronic health record accurately
- Use systems to verify active insurance and related information
- Take all incoming referrals for new clients and respond within 24 hours
- Schedule client's first appointment with urgency
- Follow up with referral sources regarding the appointment status
- Communicate with client in regard to what they should expect, what items to bring to their first appointment, etc.
SCHEDULE AND LOCATION: This position will be full-time Monday-Friday from 9:00am-5:00pm and onsite at our Kenosha Clinic,
WHY WORK FOR PSG/CIP?
- Be part of a great team that is passionate and dedicated to making a difference in the community!
- Opportunities for advancement.
- Professional development trainings.
- Work culture that values not only the well-being of the clients we serve but also our staff
- Competitive benefits package, including paid time off and company holidays; health, vision, dental, and life insurance; short-term disability; 401k and profit sharing; pet insurance; and Employee Assistance Program (EAP)
- One of our health insurance plans is now offered with no monthly premium!
SALARY: $15.00-17.00 per hour.
IDEAL CANDIDATES WILL HAVE:
- At minimum, must possess a high school diploma.
- Office and reception experience preferred.
- Warm and inviting personality, excellent with phone communication.
- Detail-oriented and organized.
Equal Employment Opportunity/M/F/disability/protected veteran status
Salary : $15 - $17
