What are the responsibilities and job description for the Call Center Operations Supervisor position at Professor Gatsby's Heating, Cooling and Plumbing?
Role Description:
The Appointment Center Manager plays a critical role in driving business growth by leading the team of appointment schedulers. This individual will be responsible for analyzing KPIs, making strategic decisions, and implementing process improvements to achieve high levels of call quality and efficiency.
About Our Company Culture:
At Professor Gatsby's Heating, Cooling and Plumbing, we value teamwork, accountability, and continuous learning. We believe in empowering our employees to grow professionally and personally, and we offer a supportive work environment that encourages open communication and collaboration.
Duties and Responsibilities:
* Develop and implement strategies to improve call quality and efficiency
* Analyze KPIs to identify areas for improvement and make data-driven decisions
* Lead the team of appointment schedulers to achieve high levels of performance
* Collaborate with other departments to drive business growth
* Stay up-to-date with industry trends and best practices
Qualifications:
* 3 years of experience in a leadership or management role
* Proven track record of driving results and achieving goals
* Excellent leadership and communication skills
* Proficiency in Microsoft Suite and experience with process improvement techniques
Benefits:
* Competitive salary ranging from $75,000 to $85,000
* Comprehensive benefits package including health insurance, a 401(k) match, paid holidays, and paid vacation time
* Opportunities for professional development and growth
The Appointment Center Manager plays a critical role in driving business growth by leading the team of appointment schedulers. This individual will be responsible for analyzing KPIs, making strategic decisions, and implementing process improvements to achieve high levels of call quality and efficiency.
About Our Company Culture:
At Professor Gatsby's Heating, Cooling and Plumbing, we value teamwork, accountability, and continuous learning. We believe in empowering our employees to grow professionally and personally, and we offer a supportive work environment that encourages open communication and collaboration.
Duties and Responsibilities:
* Develop and implement strategies to improve call quality and efficiency
* Analyze KPIs to identify areas for improvement and make data-driven decisions
* Lead the team of appointment schedulers to achieve high levels of performance
* Collaborate with other departments to drive business growth
* Stay up-to-date with industry trends and best practices
Qualifications:
* 3 years of experience in a leadership or management role
* Proven track record of driving results and achieving goals
* Excellent leadership and communication skills
* Proficiency in Microsoft Suite and experience with process improvement techniques
Benefits:
* Competitive salary ranging from $75,000 to $85,000
* Comprehensive benefits package including health insurance, a 401(k) match, paid holidays, and paid vacation time
* Opportunities for professional development and growth
Salary : $75,000 - $85,000
