What are the responsibilities and job description for the Claims Analyst position at Proficient Auto Logistics?
About Proficient Auto Logistics
Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired a sixth. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 50 terminal locations and 700 employees, a majority of whom are drivers.
We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).
Job Summary
Responsible for working with internal and external stakeholders to effectively resolve cargo claims submissions and disputes.
Essential Duties and Responsibilities
- Receives, reviews and acknowledges cargo claims damage notifications and FNOL in a timely manner
- Monitors claims management software and activities to identify and implement quality improvement initiatives
- Evaluates claims experience based upon driver category to assess damage type, severity, and costs
- Investigates, negotiates, and processes cargo claims in accordance with various customer’s policies and procedures within industry standards
- Follows standard operating procedures to appropriately review, handle, and settle large volumes of claims in a timely manner
- Requests claims documentation from dealers, customers, claimants, and insurers
- Reviews, updates, and reports cargo claims data to support process improvement and operating performance measures
- Works with Claims Management team members to determine cargo claims damage liability
- Collaborate with drivers, dealers, customers, and insurers to collect and communicate cargo claim information
- Communicates outcomes of cargo claim acceptance or denial decisions to owner-operators and/or customers
- Submits approved claims to accounting for payment processing
- Additional duties assigned as needed
Requirements
- High school education or GED required.
- Two years of prior claims processing experience preferred.
- Auto hauling or transportation industry experience preferred.
Skills and Abilities
- Exceptional written and oral communication skills
- Exceptional time management and organizational skills
- Exceptional analytical and critical thinking skills
- Knowledge of DOT/FMCSA regulations
- Knowledge of MS Office software, including Word, Excel, and Outlook
- Ability to resolve and de-escalate conflict
- Ability to drive change and improve processes
- Ability to build and nurture relationships
- Ability to work in a fast-paced environment and make time-sensitive deadlines
- Ability to prioritize and manage multiple tasks
- Willingness to travel up to 10%
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
