What are the responsibilities and job description for the Automotive Service Advisor position at Profile Subaru?
Due to ongoing growth in business Profile Subaru is in search of a Service Advisor to meet our customers needs. We are a fast-paced service department looking for an individual who enjoys customer service.
At Profile Subaru we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealership is critical to its success. Our promise is to keep delivering the same award-winning service and value our community has come to expect from our dealership through the years.
What we offer
- Family owned and operated
- Monthly and quarterly customer satisfaction bonuses
- Ongoing training
- Paid holidays
- Paid vacation
- Medical, dental and vision insurance
- 401 (k) Plan
- Partners with our community
- Award - winning dealership
Responsibilities
- Oversee repair orders and flow of service drive. Ensure customers are greeted promptly, courteous and effectively.
- Take ownership of customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Maintain Customer Satisfaction scores at above National and District averages.
- Reinforce company policies and procedures.
- Encourage compliance with all safety standards, laws and regulations.
- Maintain a good working relationship with manufacture and foster positive employee relations.
Qualifications
- Organized and friendly personality.
- Time management skills.
- Fantastic communication with your customers.
- Professional well - groomed appearance.
- Strong record of positive customer satisfaction results.
- Team oriented and self-motivated.
- Ability to work with little supervision.
- Clean driving record and a valid driver's license.