Demo

Account Director

Profiles
Provo, UT Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 5/11/2025

Profiles is hiring an Account Director for a national advertising agency on a direct-hire basis.

Description

We are actively looking for a highly motivated and experienced Account Director to become a pivotal part of our dynamic team. As a key player within our organization, you will play a crucial role in building and fortifying relationships with key accounts. This involves nurturing contracted corporate relationships and fostering increased participation and engagement from independent franchisees under our corporate brand.

Responsibilities :

  • Conduct weekly meetings and provide daily updates to the assigned Client Support team members on the National Account Team.
  • Engage in regular calls with primary client stakeholders for the assigned National Accounts.
  • Participate in in-person training sessions and business reviews with clients.
  • Present strategic recommendations for offers and products to enhance campaigns.
  • Effectively manage dedicated Support Team members in all aspects of monthly campaigns, using our proprietary O / E system.
  • Organize the completion of custom campaign analysis, either directly or in collaboration with the Technology Team.
  • Schedule calls to review the results of analyses and offer insights on performance and improvements.
  • Handle additional or supplemental requests from customers based on clients' needs.
  • Identify opportunities for additional growth and compensation by maintaining annual corporate spend, increasing franchisee-funded participation, and introducing additional tactics to the approved marketing mix.

Qualifications :

  • Bachelor's degree or equivalent experience.
  • Minimum of 4 years of experience in a client support, client-facing, or account management role.
  • Proficiency with Microsoft Office Suite.
  • Intermediate skills in Excel are required.
  • Previous account management experience.
  • Prior print or direct mail experience is preferred.
  • Strong communication and interpersonal skills.
  • Ability to independently manage internal resources, such as support, creative, and technology teams, to complete competitive and / or trends analysis in the client's industry.
  • Demonstrated ability to own relationships with complex National Accounts.
  • Leadership skills to manage the activities of dedicated Client Services team member(s).
  • Enjoyment in engaging with customers regularly.
  • A proven track record of engaging both small business owners / franchisees and their corporate stakeholders.
  • Previous agency experience is required, demonstrating a deep understanding of agency dynamics and client interactions.
  • Experience in direct-response marketing will be given special consideration.
  • A proven ability to interact with C-suite executives will be highly regarded.
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