What are the responsibilities and job description for the IT Support Specialist Level 2 position at ProFocus Technology?
TITLE: Help Desk/Technical Support Specialist Level 2
LOCATION: Onsite, NW Portland
PAY: Target pay for this role is between $75k and $85k
ENGAGEMENT TYPE: Direct Hire
WHAT YOU’LL BE DOING?
Work closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized. This role is essential in providing exceptional technical assistance and support for our clients, ensuring their IT infrastructures operate smoothly. The ideal candidate will possess a strong foundation in computer networking, hardware, and operating systems, along with excellent communication skills to effectively resolve technical issues.
WHO WE’RE LOOKING FOR?
Visit our Job Seekers page to learn more and review other opportunities.?
ProFocus is an equal opportunity employer. We value diversity in our workplace and encourage all qualified applicants regardless of race, color, age, sex, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information, sexual orientation, or any other characteristic protected by federal, state, or local laws.
LOCATION: Onsite, NW Portland
PAY: Target pay for this role is between $75k and $85k
ENGAGEMENT TYPE: Direct Hire
WHAT YOU’LL BE DOING?
Work closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized. This role is essential in providing exceptional technical assistance and support for our clients, ensuring their IT infrastructures operate smoothly. The ideal candidate will possess a strong foundation in computer networking, hardware, and operating systems, along with excellent communication skills to effectively resolve technical issues.
WHO WE’RE LOOKING FOR?
- 3-5 years of desktop support experience.
- Strong experience with a variety of IT technologies.
- Cloud (Azure, AWS M365), Firewalls, and security tools.
- Exceptional people and documentation skills.
- Authorization to work in the US is a precondition of employment - we do not sponsor work visas
- Please NO Third-Party Applicants
- Our client is an established MSP.
- Candidates come first. ProFocus is a nine-time winner of Best in Staffing for Client & Talent Satisfaction.
- Quality process. We invest the time to understand your background and career goals. We only introduce you to opportunities that are the right fit.
- Access to hiring managers. We have close relationships with some of the most respected local companies, from small businesses to Fortune 500 companies. These relationships give is access to roles that may not be available anywhere else.
- Excellent benefits. We offer medical, dental, vision, 401k match, education reimbursement, sick leave, and employer-paid disability and life insurance. Review our detailed benefits here.
Visit our Job Seekers page to learn more and review other opportunities.?
ProFocus is an equal opportunity employer. We value diversity in our workplace and encourage all qualified applicants regardless of race, color, age, sex, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information, sexual orientation, or any other characteristic protected by federal, state, or local laws.
Salary : $75,000 - $85,000
