What are the responsibilities and job description for the ServiceNow Developer position at Progress Rail, A Caterpillar Company?
Job Purpose
Progress Rail is seeking a skilled ServiceNow developer. The developer is responsible for development of the ServiceNow platform, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform. A ServiceNow developer must also manage the platform to ensure stability and implement architectural changes when necessary.
This position will be configuring within ServiceNow ITSM and CSM platforms as well as maturing in the ITOM and ITAM platforms. They will turn business and functional requirements into system solutions while working with the customer throughout the development lifecycle. They will also perform daily administrative tasks in support of the ServiceNow product and other tools/products used by the organization.
Req ID
10420BR
City
Albertville
State:
Alabama
Company Description
Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.
Key Job Elements
2 or 4 year College Degree
Qualifications And Experience
Information Technology
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
Progress Rail is seeking a skilled ServiceNow developer. The developer is responsible for development of the ServiceNow platform, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform. A ServiceNow developer must also manage the platform to ensure stability and implement architectural changes when necessary.
This position will be configuring within ServiceNow ITSM and CSM platforms as well as maturing in the ITOM and ITAM platforms. They will turn business and functional requirements into system solutions while working with the customer throughout the development lifecycle. They will also perform daily administrative tasks in support of the ServiceNow product and other tools/products used by the organization.
Req ID
10420BR
City
Albertville
State:
Alabama
Company Description
Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.
Key Job Elements
- Perform ServiceNow configuration and administration
- Workflow creation/modification
- Business Rules creation/modification
- UI policy/actions/page creation
- Form design and updates
- Create/Configure notifications
- Configure user accounts, groups, and roles
- Creation of dashboards and reports
- Create/maintain system integrations
- Create/maintain system data imports/exports
- Design ServiceNow solutions that meet the needs of the business
- Creates test scripts and cases to assist customers with solution verification
- Creates release notes for work performed
- Other duties as assigned
2 or 4 year College Degree
Qualifications And Experience
- 3-5 years of ServiceNow administration/development experience
- ServiceNow Developer certification is preferred
- ServiceNow Application Developer, ServiceNow Implementation Specialist or ServiceNow System Administrator is preferred
- Previous experience with SQL relational databases
- Previous experience with web services (SOAP, REST)
- Previous application testing experience
- ITIL V3/4 certification is preferred
- Previous experience using JIRA is preferred
- Previous experience using/supporting reporting tools is preferred
- ServiceNow Application Developer, ServiceNow Implementation Specialist or ServiceNow System Administrator is preferred
- JIRA usage and development a plus
- Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
- Defines and documents the processes and procedures for creating and maintaining CIs and CI data
- Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
- Evaluates requests for new CI classes, CI attributes, and CI relationship types
- Defines, creates, and monitors CI data health reports / dashboards and works with the CI Data Owners to resolve any issues
- Ensures the CI data is managed using the approved processes
- Manages the design, development, and implementation of process and / or CMDB enhancements
- Strong multi-tasking, highly organized, detail oriented
- Strong process adherence
- Strong sense of urgency, perseverance, and the creativity to overcome obstacles
- Results oriented
- Fluent in written and spoken English
- Bachelor's degree (3-4 years related experience in lieu of bachelor’s degree.)
- 3 years’ ServiceNow experience with a focus on IT Service Management (ITSM)
- 2 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
- Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
- Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements.
- Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy
- Experience working with CI Data Owners to define, document, and implement CI Data audits
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits. EEO Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Information Technology
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
