What are the responsibilities and job description for the Field Operations Specialist position at Progress Residential?
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.
Position Summary:
The Field Operations Specialist (FOS) is a field role that ensures Progress homes are secure and in a marketable leasing condition. The FOS is responsible for walking vacant homes, performing home inspections, and re-keying homes prior to resident move-in. They ensure that vacant Progress homes are ready to rent. This role requires basic maintenance and repair skills, such as the ability to change smoke detector batteries, light bulbs and filters or winterization of homes.
Essential Functions:
Walks assigned homes to ensure that vacant on-market homes are move-in ready.
Conducts quality control, move-in inspections, home curation, and cataloging.
Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.)
Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc.
Submits vacant service requests, as needed.
Performs light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.
Verifies utilities are connected which may include meeting utility vendors at homes to allow access.
Ensures Smart Home systems are operational and follows Lock and Security Device Policy.
Installs/Removes portable self-show lockboxes, as applicable.
Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs.
Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members.
Posts notices on home and communicates status with photos to applicable team members.
Appears at eviction lockouts, as needed.
Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace , and manage Fleet inventory within company guidelines.
May also be responsible for administrative functions in customer service.
Qualifications:
High School Diploma or GED required.
Minimum of 1 year experience in either property management or a maintenance/inspections related field.
Must have reliable transportation.
Property maintenance and repair skillset preferred.
Experience in customer service preferred.
Comfortable with Technology (Salesforce and Yardi knowledge a plus).
Valid driver’s license and clean driving record required.
Always maintain valid auto insurance.
Willingness to drive safely and follow the company’s fleet driving policies.
Capability to prioritize workload in a fast-paced work environment.
Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks withing the designated timeframe.
Physical Demands:
Standing, walking, and/or sitting for extended periods of time
Moderate climbing, reaching, and use of fingers
Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
Ability to judge distances and spatial relationships
Ability to identify and distinguish color
Ability to distinguish the differences or similarities in odors
Ability to lift and/or move 50 pounds or more
Ability to use standard maintenance equipment
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
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