What are the responsibilities and job description for the Centralized Support Representative - Mailroom position at Progressive Casualty Insurance Company?
As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, you’ll complete research and ensure documents are routed to the proper department. You’ll have the opportunity to develop and grow your skills to advance in your career.
This is an in-office position in Mayfield Village, OH.
Must-have qualifications
- High school diploma or GED equivalent or higher with one or more years of relevant work experience
- Work or educational experience must include:
- Customer service or sales
- Fast paced and changing environment
- Multitasking and time management skills
- Effective verbal and written communication skills
- Computer skills
Preferred skills
- Solid written and verbal communication skills
- Ability to handle high volume that comes with working in a multifaceted administrative environment
- Strong customer service, telephone and follow-up skills
Estimated Start Date: March 25, 2024
Training Schedule: Monday - Friday from 8:00am - 4:30pm ET
Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET
Work from Home: After 90 days, you will have the ability to work 2 days per week from home if meeting all targets. This is flexible and will be based on business needs. The other 3 days per week will be in office in Mayfield Village.
Compensation
- $15.00- $15.50/hour depending on experience
- Gainshare bonus up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations
Equal Opportunity Employer
About the Company:
Progressive Casualty Insurance Company
At Progressive, our diverse group of more than 33,000 talented professionals come from all walks of life and all fields of business-spanning six large corporate offices and hundreds of smaller claims and legal offices around the country. Whether it's the pride of working for a successful, Fortune 200 Company or the enjoyment of experiencing a unique work environment every single day-you'll soon find out there are a lot of perks to working here. Progressive is a place where innovation and collaboration are a way of life, where hard work is celebrated and rewarded, where you can see what you're truly made of … and love what you do.
Company Size:
10,000 employees or more
Industry:
Insurance
Founded:
1937
Website:
http://www.progressive.com
