What are the responsibilities and job description for the Quality Assurance Supervisor position at Progressive Community Outreach LLC?
Job Description
Job Description
Position summary
The Staff Supervisor is responsible for the overall quality of services executed by each PCO staff. The Staff Supervisor will utilize employee engagement and family engagement to ensure all components of the Clients service plan are performed. The Staff Supervisor will act as a liaison between the Staff, Client, Clients Family and PCO management team. The Staff Supervisor will ensure the Companys mission is intact.
Program Delivery
QA will receive a copy of Service Plan and Assessment
QA will make one monthly contact with guardian via telephone
QA will make one family engagement sessions with Worker and Client per month
QA will ensure the family is abreast of service delivery by educating the family on the service plan.
QA will report all findings AND / OR concerns to Program Director
QA will conduct initial assessments with new referrals
Supervisors Responsibility
Assess staff engagement practices of Mentors and Parent Coaches
Maintain one contact per month with each family assigned on caseload
Maintain oversight of families identified on caseload (25 - 30)
Maintain accurate documentation of QA calls and family engagement sessions
Reports any concerns immediately to Program Director
Participate in one monthly meeting with other QA staff supervisors
Access trends amongst staff engagement and access commonalities of feedback provided from families in service
Provide recommendations as deemed necessary and present to Program Director
Shadow staff identified by Program Director on various home visits or outings
Assist with creation and implementation of a PLAN OF ACTION
Ensure bi- weekly contact is made with referring agency of the Client
Ensure all important dates are reported to Program Director or Office Administration (i.e. FAPT, ICC, FPM. Court Hearings, etc.)
Ensure FAPT reports are completed by Staff
Review monthly reports and submit revised document
Maintain all directives that are provided by the Program Director or Chief Executive Officer