What are the responsibilities and job description for the Front Desk Agent position at Progressive Physical Therapy and Rehabilitation?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing front desk operations. This role requires strong organizational skills, computer literacy, and the ability to handle multiple tasks efficiently.
Duties
- Greet and welcome patients upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring a smooth experience for all patients.
- Answer phone calls promptly, providing information and assistance while maintaining excellent phone etiquette.
- Handle patient scheduling, answering multi-line phones, verifying insurance benefits, obtaining authorizations and general office tasks like faxing, emailing, scanning and filing
- Maintain accurate records of guest information, reservations, and billing details.
- Assist with administrative tasks such as filing, data entry, and managing office supplies.
- Uphold confidentiality and security of guest information at all times.
Qualifications
- Previous experience in a front desk or customer service role is preferred.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficient computer literacy
- Excellent phone etiquette and communication skills, both verbal and written.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Experience as a dental or medical receptionist is advantageous but not required.
- A positive attitude and a commitment to providing outstanding customer service are essential.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
We will train
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Costa Mesa, CA 92627 (Required)
Ability to Relocate:
- Costa Mesa, CA 92627: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
