Demo

Client Success Manager, Mid-Market: Northeast Region

PROGYNY
New York, NY Full Time
POSTED ON 1/16/2025 CLOSED ON 2/15/2025

What are the responsibilities and job description for the Client Success Manager, Mid-Market: Northeast Region position at PROGYNY?

Thank you for considering Progyny!

As a Client Success Manager, you'll play a crucial role in building and maintaining strong relationships with Progyny's growing sector of mid-market employer clients. In the role, you'll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells.

What you'll do...

  • Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions

  • Build relationships with consultants and brokers, recognizing the value they bring to our clients

  • Successfully manage upsells of new product lines and renewals of current clients

  • Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals

  • Deliver regular reporting to customer including plan performance and service results

  • Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer

  • Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

About you...

  • 3-5 years of experience within the employer benefits or insurance industries

  • Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment

  • Excellent negotiation, collaboration, and listening skills

  • Excellent messaging, positioning and presentation of information for client impact

  • Strong project management skills

  • Strong business and financial acumen

  • Ability to work under pressure and prioritize responsibilities

  • Prior success in a fast-growing organization

  • Resides in the Northeast region of the US

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny:

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks:

  • Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group

  • Health, dental, vision and life insurance options for employees and family

  • Free in-person, virtual and text-based mental health and wellness support

  • Paid time off, including vacation, sick leave, personal days and summer flex time

  • Company equity

  • Bonus program

  • 401(k) plan with company match

  • Access to on-demand legal and financial advice

  • Company social events

  • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $95,000 - $105,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.

#LI-AG1

 

Salary : $95,000 - $105,000

Mid Market Customer Success Manager
Monday -
New York, NY
Mid Market Customer Success Manager
Flowcode -
New York, NY
Customer Success Manager (Mid Market)
Guesty -
New York, NY

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Client Success Manager, Mid-Market: Northeast Region?

Sign up to receive alerts about other jobs on the Client Success Manager, Mid-Market: Northeast Region career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$57,850 - $72,570
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$120,962 - $160,848
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at PROGYNY

PROGYNY
Hired Organization Address New York, NY Full Time
Thank you for considering Progyny! The Senior Product Manager, Interoper ability will l ead complex technical programs a...
PROGYNY
Hired Organization Address New York, NY Full Time
Thank you for considering Progyny! Progyny's mission puts our technology platform in the enviable position of very evide...
PROGYNY
Hired Organization Address New York, NY Full Time
Thank you for considering Progyny! Healthcare is a team sport, and Progyny as a company leverages industry-familiar mode...
PROGYNY
Hired Organization Address New York, NY Full Time
Thank you for considering Progyny! The Director of Procurement will lead and oversee the procurement process and will po...

Not the job you're looking for? Here are some other Client Success Manager, Mid-Market: Northeast Region jobs in the New York, NY area that may be a better fit.

Customer Success Manager, Mid Market

Wunderkind, New York, NY

Mid Market Customer Success Manager

monday.com, New York, NY

AI Assistant is available now!

Feel free to start your new journey!