What are the responsibilities and job description for the Patient Services Representative position at ProHealth Resource Group?
Be the First Step in Exceptional Patient Care
Are you a people person with a passion for delivering outstanding patient service in a healthcare setting? As a Patient Services Representative (PSR), you would get to be the welcoming face and voice for patients. This role ensures smooth patient interactions, efficient scheduling, and accurate financial processes—all while contributing to an excellent patient experience.
If you thrive in a fast-paced environment, enjoy solving problems, and want to make a difference in patients' lives, this opportunity is for you!
What You’ll Do as a Patient Service Representative
- Handle patient scheduling for appointments, ensuring a seamless and positive experience whether over the phone, online, or in person.
- Perform check-in and check-out workflows with professionalism and attention to detail, setting the tone for exceptional service.
- Verify patient demographics, insurance information, and benefits, ensuring accurate records and financial clearance before appointments.
- Assist patients with questions regarding fees, balances, and payment options while collecting and posting payments.
- Manage cancellations, missed visits, and recalls efficiently to keep schedules optimized.
- Ensure compliance with HIPAA and other healthcare regulations while maintaining confidentiality.
- Provide immediate service recovery by addressing and resolving patient concerns effectively.
- Support office operations, including opening and closing tasks, phone system management, and ensuring a clean, welcoming environment.
What You Bring to the Team
Education: High school diploma or GED required. An associate’s degree or higher is preferred.
Experience: At least 3 years in a patient-facing healthcare role. Candidates with 1–2 years of experience and a relevant degree are also encouraged to apply.
Skills:
- Strong communication skills to assist patients effectively.
- Working knowledge of medical symptoms, signs, and anatomical systems.
- Familiarity with insurance referrals and third-party reimbursement processes.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to learn and use multiple systems, including practice management and electronic medical record (EMR) software.
Personal Attributes:
- A customer-first mindset with the ability to work in a fast-paced, team-oriented environment.
- Problem-solving skills to handle patient concerns with empathy and professionalism.
- Attention to detail in all tasks, especially regarding scheduling and financial transactions.
Why This Role Is for You
- Impactful Work: You’ll be the first point of contact, creating a lasting impression and contributing to a positive patient journey.
- Growth Opportunities: Gain valuable skills and experience with industry-leading healthcare technology and practices.
- Team-Oriented Environment: Join a supportive, patient-focused team that values collaboration and professional excellence.
Apply Now
Ready to start a rewarding career as a Patient Service Representative? Submit your application today and become part of a team dedicated to improving lives through exceptional care and service.
Patient Service Representative, PSR, healthcare jobs, patient scheduling, patient access, customer service, front desk, medical office, check-in, check-out, insurance verification, EMR, Microsoft Office, QuickBooks, patient care, healthcare administration, clinical operations.
Job Type: Full-time
Schedule:
- Monday to Friday
- Rotating weekends
Work Location: In person
