What are the responsibilities and job description for the Outreach Specialist position at Proimprint?
ProImprint is looking for a proactive and dynamic Outreach Specialist to join our team in Greensboro, NC. This role is perfect for individuals with phone sales experience or for telemarketers seeking a new and rewarding opportunity. The ideal candidate will play a crucial role in driving our growth by nurturing relationships with existing customers who do not have assigned account owners. This position requires a proactive approach to maintaining client satisfaction, uncovering new opportunities within existing accounts, and consistently achieving sales targets.
Responsibilities:
- Account Management: Work through existing customer lists to connect with clients who do not have assigned account owners, ensuring they receive excellent service and attention.
- Outbound Calling: Make 80 to 100 outbound calls per day to engage with existing customers, understand their needs, and identify opportunities for upselling or cross-selling ProImprint’s products and services.
- Warm Handover: Facilitate a smooth transition by handing over interested customers or those requiring quotes to a Customer Service Representative (CSR) to manage and finalize orders.
- Reporting: Maintain accurate records of customer interactions and sales activities, reporting on key metrics to track progress and success.
Qualifications:
- Proven experience in a sales or customer service role, with a focus on account management and customer retention.
- Strong communication and interpersonal skills.
- Familiarity with CRM software and sales tools.
- Ability to work independently and as part of a team.
- Highly motivated with a positive attitude and a passion for sales.
- Excellent time management and organizational skills.
Why Join Us:
Professional Growth: Opportunities for career advancement and professional development.
Supportive Environment: A collaborative and supportive work environment that values your contributions.
If you are passionate about sales, customer service, and driving business success, we encourage you to apply for this exciting opportunity as a Customer Outreach Specialist at ProImprint.
Join us in making brands unforgettable!
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- B2B sales: 2 years (Required)
Ability to Commute:
- Greensboro, NC 27401 (Required)
Work Location: In person
Salary : $19 - $20