Outreach Case Manager

Title: Outreach Case Manager (I-III), AB109
Division: Project 180
Pay Scale: $24.45-$29.66/hour

The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program
The AB109 program provides intensive, wraparound behavioral health treatment to a forensic population.
Through Assembly Bill 109, individuals convicted of a felony crime serve a portion of their sentence in
jail or prison and are released early with 1 year of community supervision. If appropriate, participants are
mandated to behavioral health treatment by LA County Probation. The program aims to reduce recidivism and support clients with personal recovery goals. The program is funded by the Department of Mental Health (DMH), and operates in collaboration with LA County Probation and LA Superior Court.

The Position
The AB109 Outreach Case Manager is responsible for connecting with and engaging clients referred to
the program to facilitate access to mental health services. This role involves assisting with AB109
referrals and Outpatient Community Services (OCS) community walk-ins, administering screenings and
conducting outreach services, while working closely with management to ensure clients are successfully
integrated into services. A successful Outreach Case Manager will actively engage clients, support them
in achieving meaningful recovery goals, and promote increased utilization of community resources.

Essential Functions
Provide engagement and intensive, wraparound, services to support recovery goals

• Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide inreach and outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
• Connect clients not currently enrolled in services with appropriate community resources, supporting the linkage process to ensure continuity of care.
• Engage with clients in the field, providing direct outreach services, including transportation to assessment and linkage appointments.
• Provide services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
• Develop and maintain knowledge of available community resources. Assess clients level of needs and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments, when appropriate.
• Provide individual and group rehabilitation services. Teach prosocial and recovery skills (ie. communication, problem solving, anger management, life skills) for long term stability in the community.
• Engage and collaborate with collaterals (family members, probation, court) as appropriate. Provide appropriate information related to mental health recovery to better support clients. Engage in client advocacy.
• Evaluate the needs of walk-in clients and assess their eligibility for program enrollment ensuring they receive the appropriate services and support.
• Maintain accurate and up-to-date records in the internal database, documenting outreach efforts, and provide regular updates to the program supervisor and stakeholders regarding client enrollment status.
• Conduct daily outreach for AB109, COIN, and ERS referrals that have not been assessed and need follow-up within a 90-day window
• Facilitate coordination for clients being discharged from the hospital, ensuring continuity of care and necessary services are in place.

Coordinate care with a multidisciplinary treatment team

• Actively contribute to planning and execution of clinical interventions in collaboration with the treatment team. Leverage unique skills and abilities of team members in service delivery.
• Participate in coordinated outreach and engagement efforts with the treatment team.
• Collaborate with external partners (ie DMH, DPH- SAPC, probation, primary care clinics, etc) to ensure high quality, integrated care. Facilitate linkage to DPH-SAPC, as needed.

Documentation and Reporting

• Maintain comprehensive case notes in the electronic health record per program guidelines
• Maintain and submit billing records in accordance with SSG guidelines
• Participate in program data collection per program guidelines.
• Adhere to mandated reporting requirements.

Fulfill baseline Project 180 staff expectations.

• Regular attendance required. Holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
• Perform other duties as assigned by the supervisor.
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)

Skills and Abilities

• Empathetic, strong communication and relationship-building skills
• Culturally competent: Understands and is sensitive to diverse backgrounds and needs
• Resourceful: Efficiently navigates and utilizes resources available
• Collaborative: Able to work in diverse teams to solve complex issues
• Adaptive to changing circumstances and client needs in a dynamic environment
• Strong critical thinking and problem solving skills, remains calm under pressure.
• Detail-oriented, organized and has strong time management skills.
• Proficient in using logs to document outreach activities and updates, and comfortable with regularly updating and maintaining accurate records to support program efforts.

Minimum Qualifications
Required:

• Bachelor's Degree or previous case management experience.
  • Case Manager I: Less than 2 years case management experience
  • Case Manager II: 2 years case management experience
  • Case Manager III: 3 or more years of case management experience
• Experience working with culturally diverse populations.
• Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
• Must not be on any type of legal supervision (probation or parole).
• Verification of Employment Eligibility and Background Check
• Basic computer skills

Preferred:

• Experience working with the forensic and/or dual diagnosed populations.
• Experience working on an interdisciplinary team in a mental health or outpatient setting.
• Knowledge of and experience with providing trauma informed services.
• Spanish speaking

Supervisory Responsibilities
None.

Environmental Conditions (Working Conditions)
Job duties are to be performed both in office and field settings.

Physical Requirements
The employee is expected to move about the worksite throughout the day, which may involve walking,
standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,
carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as
synthesizing information and making decisions without immediate supervision; handle routine
distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact
professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.

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