Housing Intake Assistant

JOB DESCRIPTION

JOB TITLE | Housing Intake Specialist
DEPARTMENT | Housing
REPORTS TO | Lead Housing Counselor
FLSA EXEMPTION STATUS | NON-EXEMPT

ORGANIZATION OVERVIEW
Project BRAVO builds bridges to opportunities that help individuals and families thrive in our Borderland community. Project BRAVO is a private nonprofit 501 (c) (3) corporation founded in 1965. It is the designated Community Action Agency (CAA) for El Paso County. Project BRAVO is funded by the Texas Department of Housing and Community Affairs through the Community Services Block Grant (CSBG) and
various other funding sources. Project BRAVO provides services to approximately 20,000 individuals annually, operates six centers across El Paso, and provides programs and services including: Adult Basic Education, Patient Assistance Program, Intensive Case Management, Utility Assistance, Weatherization & HVAC Repair, First Time Homebuyer Education, Foreclosure Prevention, and Affordable Housing
Apartments.

JOB SUMMARY
This position provides support to the Lead Housing Counselor and Staff at the Project BRAVO Housing department location.

RESPONSIBILITIES & DUTIES

• Performs a variety of secretarial and administrative duties for the Housing Department.
• Performs office functions such as coordinating appointments for courses & seminars, requesting documents to complete applications, create files in drives, and update spreadsheets accordingly.
• Understands and can relay current and accurate information regarding the different Housing department programs and processes.
• Provides copies of forms needed by the Housing Counselors for programs, monthly reports, purchase requisitions; mileage reports, arranging, meeting and receiving and answering mail.
• Uses assigned computers and standard desktop software to compose reports, correspondence, and memorandums; review drafts and finished documents for appropriate grammatical usage; answers questions relating services.
• Greet clients and direct visitors in a courteous professional manner, answer any inquiries on agency programs referred to Housing Counselors.
• Sets up and maintains alphabetical, numerical client files.
• Answer telephone calls and make proper transfers, maintain messages. Review that all documentation required from clients is available to counselors.
• Keeps knowledge of Housing programs current with updated training and webinars.

DELIVERABLES

• Schedule clients for courses and ensure that all necessary documents have been received.
• Create and maintain files in Google Drive.
• Provide excellent customer service.
• Keep pending clients lists, application kiosk current and reach out to clients in a timely manner
• Provide accurate reports for such information as sign-in logs, payroll signature forms, appointment log, and accurate and completed purchase requisition.
• Maintain and label file folders.
• Answer phones, check messages, ensure message is taken and relayed, and persons placed on hold are attended to and directed to the appropriate person.
• Reply to all emails and message in a timely manner, and keeps clients updated on their status throughout the process
• Request additional information as needed depending on the program client applying for.
• PHYSICAL: Ability to sit, stand, talk, walk, read, write, and stoop. Ability to lift and carry 20-25 lbs.

SKILLS/KNOWLEDGE

Manage the schedules, meetings and correspondence of the Housing Department; proven successful experience with using the following Microsoft Products such as PowerPoint, Excel, Word, Google Suite applications; ability to learn other decision support desktop software applications used to support the agency; experience with mileage reports, and time sheets; proven ability to interact effectively with all levels of employees throughout Project BRAVO; proven successful with building and maintaining excellent customer relationships; demonstrated effective teaming skills; proven listening skills and understanding the importance of needs of the customer; excellent verbal/written skills: demonstrate effective communication both written and verbal; ability to analyze and troubleshoot problems quickly and work the resolution to completion. Bilingual English/Spanish preferred.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent/combined education, with additional specialized training in specific aspects of job functions and/or demonstrated ability to perform assigned tasks and 3 years of work experience.

This job description is intended to describe the nature and level of work being performed by the employee assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.

Project BRAVO's preferred method to submit an application is directly through email. Please visit https://www.projectbravo.org/employment and email the application for employment along your resume to the email listed on our website.

Job Type: Full-time

Pay: $16.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17