What are the responsibilities and job description for the Operations Analyst position at Project Canary?
Department: Operations
Location: Denver Headquarters
Compensation: $65,000 - $85,000 / year
Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.
We are seeking a skilled and analyticalOperations Analyst to join our team. In this role, you will focus on supporting operational processes and ensuring the smooth performance of Project Canary's hardware units. The Operations Analyst will work closely with the Field Operations Manager to meet customer needs efficiently and effectively. This is an excellent opportunity for a detail-oriented and adaptable individual eager to make a difference in a growth-oriented, mission-driven company.
Key Responsibilities
- Assist in tracking and reporting on unit performance metrics to help identify and address maintenance needs.
- Communicate and coordinate with the Field Operations Manager to support the scheduling of unit repairs, replacements, and troubleshooting activities.
- Support regular cycle counting and inventory accuracy for deployed units across the customer base.
- Help integrate new units into internal systems, ensuring proper tracking and setup in relevant databases.
- Support data hygiene for NetSuite and Salesforce, ensuring accurate, up-to-date records in alignment with operational standards.
- Maintain accurate inventory records of deployed units across the customer base, organized by unit type.
- Support the initial unit implementation process, helping to bring units live for new customers.
- Develop a foundational understanding of the technology and product details to contribute effectively to performance support.
- Engage in various ad hoc projects and tasks to assist the Operations and Customer Success teams as needed.
- Identify opportunities to optimize operations and implement process improvements
- 1-3 years of experience in an operations, data analysis, or technical support role.
- Bachelor's degree or equivalent work experience in a relevant field.
- Familiarity with Salesforce for data management and process tracking is required.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively and communicate effectively with cross-functional teams.
- A process-oriented mindset with a willingness to learn and adapt in a dynamic environment.
- Experience or familiarity with NetSuite and cycle counting.
- Experience working at a startup with hardware product.
- Salary range: $65,000-$85,000 annual base, depending on experience.
- Hybrid work environment (at least 3 days/week in Denver office)
- Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
- 401K with company match (no vesting period)
- Opportunity for equity ownership
- Student loan assistance
- 4 Weeks of PTO annually
- 6 paid sick days annually
- 11 paid Federal holidays annually
- 12 weeks of fully paid parental leave (gender neutral) including adoptions
- Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
- Dog friendly office environment
Salary : $65,000 - $85,000
