Senior Director of Property Management

Accepting Applications until the position is filled.

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary

The Senior Director of Property Management is responsible for providing strategic direction to and supervising property management operations across PPL’s portfolio of 1600 affordable and supportive housing units. The Senior Director of Property Management is responsible for ensuring PPL’s housing meets owners’ goals and objectives, analyzes portfolio performance based on metrics and data from various databases, provides a positive resident experience, and is compliant with several housing regulatory requirements. The Senior Director of Property Management must maintain a close working relationship with the Finance Department, Asset Management, Resident Services, and Real Estate Development to fulfill these accountabilities.

Essential Duties and Responsibilities: The following duties are typical for this position. These duties are not to be construed as exclusive or all-inclusive.

Property Oversight

• Consistently monitor property conditions, including (among other factors) maintenance of building systems and structures, appearance, adherence to capital improvement plans, resident satisfaction and overall lease compliance, and curb appeal.
• Ensure that there are consistent procedures for review, follow-up, and abatement on all third-party property inspections
• Advise the VP and Owner/Asset Manager of all unbudgeted, needed expenditures to maintain properties in the best conditions possible.
• Responsible for managing departmental strategic and annual planning, goal, and work plan development. Define strategies and goals for the growth and success of the entire department.
• Define and implement work plans to achieve property and department goals determined by department management, VPs, Executive Team, and recommendations from departmental leaders; advise department management regarding opportunities and constraints on daily operations.
• Report to PPL administration and Board as required or requested.
• Co-create and ensure that risk management policies and procedures are implemented, updated as necessary, and followed by departmental staff.
• Develop and maintain organizational relationships with internal and external stakeholders and partners, including elected and/or appointed government officials.
• Support resident services strategies and programs, including Supportive Housing.
• Develop and maintain positive working relationships. Demonstrate appropriate conflict management and resolution skills with staff, residents, vendors, contractors, and all other professional contacts.
  
  

Compliance Oversight

• Monitor and work with department Directors to ensure that all Owner/Manager Compliance reporting is completed and filed promptly.
• Co-create with department leaders the efficient maintenance of all necessary records for first-year tenant income certification and subsequent years' files, as regulated.
• Monitor and co-create quality assurance audits to ensure that all Income Certifications are completed promptly and accurately.
  
  

Personnel Management

• Manage department staffing, including recommending hiring and terminating personnel to the Vice President of Housing Operations and Human Resources.
• Supervise, develop, and coordinate department personnel's training, monitor staff’s work productivity and individual and workgroup overall performance, and address personnel issues and concerns with the support of Human Resources.
• Plan for staff recruitment, retention, and career development strategies.
• Coordinate the development and implementation of the departmental technology plan, which includes, among other things, Yardi software, telephones, and computer equipment.
• Provide comprehensive leadership to the Property Management Department, aligning with the department's expressed and identified goals and the organization's strategic plan.
  
  

Financial Analysis and Reporting

• Review and analyze variance and trend analyses prepared by the Divisional Accountant; co-create reports on property and department financial performance to PPL Leadership and governance bodies with the support of the Finance Department.
• Assure that all reporting of financial results to third parties is accurate and timely.
• Propose, implement, and assess strategies for overcoming or minimizing negative financial variances, making management plan adjustments as year-to-date results would indicate.
  
  

Strategic Planning and Departmental Management

Relationship Management

• Perform all functions professionally, treating any individual involved in an assigned task with respect and in a manner that demonstrates the ability to address issues effectively.
• Observe, uphold, and enforce all elements of The Fair Housing Act/Law and PPL’s Employee policies as intended (see the employee handbook).
• Work effectively and respectfully with individuals without regard to race, color, creed, religion, national origin, marital status, political affiliation, sexual orientation, status with regard to public assistance, membership or activity in a local commission, disability, sex, and/or age.
• A commitment to engaging professionals in developing a racial equity lens in applying the described and assigned tasks of this position. PPL (Project for Pride in Living) (Project for Pride in Living) is an equitable and inclusive organization committed to elevating the voices of the communities we serve disproportionately affected by systemic inequities.
  
  

Overall, uphold the letter and spirit of PPL’s mission, adhere to its policies and procedures, manage confidential matters appropriately, practice non-discriminatory behavior in the workplace, and perform duties safely in accordance with safety policies and procedures

Additional Tasks and Responsibilities: While the following tasks are necessary for the department's work, they are not essential to the purpose of this position and may also be performed by other members.

• Answer and direct telephone calls and miscellaneous questions from employees, clients, vendors, and the public; provide customer service.
• Support PPL work and mission by accepting assignments for special projects, committees, etc.
• Provide information and status updates on assigned functions.
• Perform related administrative duties.
• Performs other duties as assigned or directed.
  
  

Supervisory Responsibilities:

Will be responsible for managing direct reports, including the Director of Compliance and Operations, Facilities Director, Regional Managers, and 3rd party vendors, providing departmental support and/or services, as needed.

Minimum Requirements:

• Proficient in spreadsheet and accounting software (Yardi, Excel and Word).
• Strong written and oral communication skills.
• Financial analysis skills.
• Knowledge of real estate, affordable housing financing and compliance.
• Familiarity with low income housing funding programs, regulations and requirements, including HUD programs, HOME and CDBG funding, Homeless programs
• Familiarity with operating subsidy programs.
• BA/BS degree in Housing, Real Estate, Business Management or related field (additional education may substitute for experience).
• 5 - 8 years experience in property management
  
  

This is very much a public-facing job as it is internal and operations-related. The ideal candidate must be able to be comfortable interacting in-person and virtually with the various public partners, residents, and leaders throughout the

Education And/or Experience

• BA/BS degree in Housing, Real Estate, Business Management or related field (additional education may substitute for experience).
• 5 - 8 years experience in property management
  
  

Salary:$90,000 - $117,000/yr. DOQ

PPL's work structure has evolved into a Hybrid Model, balancing on-site presence at the office or satellite locations (60%) and remote work from home (40%). It's important to highlight that, particularly within the property management field, the flexibility in working hours and remote work options will be contingent upon the performance of each portfolio.

Benefits Based on Eligibility:

Employer-sponsored health & dental insurance; employer-paid short & long-term disability insurance, life insurance, and paid parental leave. Voluntary life insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) retirement plan with employer match; summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.

How to Apply: Please include a cover letter and resume. Our hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

PPL participates in the federal E-verify program to confirm all newly hired employees' identities and employment authorization.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.