Manager of Place-Based Services

Accepting Applications until Filled

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary:

The Manager of Place-Based Services will be responsible for leading high quality housing transition and housing-sustaining services with participants in Hennepin and Ramsey Counties. The manager is responsible for program design and delivery, management, team functions, and staff supervision. Participants are mainly housed within PPL properties, but some are placed within our network of external landlords.

Essential Duties and Responsibilities:  The following duties are normal for this position.  These duties are not to be construed as exclusive or all-inclusive.

Program Management

• Oversee Supportive and Affordable Housing Programs with a primary focus on housing-sustaining services - guiding program design, service delivery, staffing, and coordination with internal and external partners to ensure participants maintain housing.
• Maintain an inclusive and welcoming work environment that attracts, motivates, and maintains a diverse workplace of quality persons.
• Represent PPL in the supportive and affordable housing community. 
• Develop and manage relationships with service providers and housing partners. Coordinate services and referrals with such agencies as adult protection, mental and chemical health providers, etc.
• Ensure supportive housing recipients have minimum housing supports as required by legislation.
• Ensure accurate data entry in Apricot to document service delivery and measure outcomes for funders and stakeholders. Ensure case notes are in compliance with funders.
• Assist with program financial planning, forecasting, and strategic planning through involvement with the department Leadership Team.
• Provide project management on initiatives and special projects.
• Participate in internal and external professional development, team meetings, special initiatives, PPL committees, and organization-wide meetings.
• Facilitate a place-based housing service model
• Build community partnerships within assigned portfolios and geographic locations within Hennepin County

Supervision

• Hire, train, and coach staff and interns to maintain quality within the program, and encourage growth and development.
• Supervise up to 5 Resident Services Coordinators
• Work in collaboration with staff on participant situations as appropriate.  Review and consult regularly regarding service provision for participants.  Model appropriate responses. Provide support and backup to staff as needed.
• Complete performance evaluations and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
• Facilitate team collaboration within the program and PPL. Identify needs for training and case consultation.  Develop and support Best Practices and standards of service.
• Respond as needed to after-hour’s emergencies or incidents.

Race Equity Commitment

Our equity statement reads PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve who are disproportionately affected by systemic inequities.

Minimum Requirements:

• Experience providing supervision and talent management.
• Experience with program design and ensuring compliance with policies and procedures.
• Data management experience.
• Working knowledge of subsidized and supportive housing programs, i.e. Section 8, HUD CoC, and MN Housing.
• Experience providing strengths-based case management, direct services, and developing supportive housing service plans.
• Ability to implement services that address mental health, chemical health, and/or co-occurring disorders, developmental and cognitive disabilities, domestic violence, homelessness, and re-entry.
• Ability to provide crisis intervention and support.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Self-starter with excellent verbal and written communication skills.
• Strong group facilitation, mediation, interpersonal, and outreach skills.
• Ability to efficiently organize, track, and complete multiple tasks and adjust to changing priorities.
• Strong desire to serve people from diverse cultures and socio-economic backgrounds.
• Strong knowledge of community resources and service networks.
• Must have reliable transportation, a valid driver’s license, and current insurance.

 Minimum Technology Qualifications

Ability to use:

• Microsoft Office Suite: Excel, Outlook, and Word
•  Electronic timecard system
•  SharePoint file system
•  Database systems, particularly Apricot
•  Office equipment including telephone, smartphone, and voicemail systems, copier, printer, scanner, and fax machine.

Education and/or Experience:

• Bachelor’s degree in human services, Social Work, or related field.  Associate’s degree and significant experience with the target population may be considered as a substitute for some education. 
• 5 years’ experience in providing services to individuals or families with behavioral health challenges and in a supportive housing environment.
• Experience in supervising and leading others.

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives. 

Salary: $60,000k-$65,000k Yr., DOQ

PPL's work structure strikes a balance between on-site presence at the office or satellite locations and remote work from home based on the program's needs. You will work with your supervisor to find the right balance for your team.

How to Apply:  

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. 

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. 

PPL participates in the federal E-verify program to confirm all newly hired employees' identities and employment authorization.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.

Salary : $60,000 - $65,000