Program Manager - Ambassadors of Hope

Job Summary:  The Ambassadors of Hope (AoH) Program Manager is responsible for the day-to-day management of the Ambassadors of Hope, as well as coordination with city agencies and local businesses?including the Center City District, the Philadelphia Police Department, and Starbucks.  The Program Manager will work with their team to ensure that we are assisting people on the street with their long-term goals and referring them to appropriate supports. The AoH Program Manager will supervise placements, referrals, and housing applications, generate reports, and manage the program budget. 

Essential Duties and Responsibilities

• Supervise the AoH team, serving as a resource or point-person for AoH team members.   
• Manage employee's time and schedules.  Adjust as needed. Ensure that overtime has been approved by the Director of Outreach.
• Develop strategies to achieve program goals, monitor outcomes and implement corrective action when necessary.
• Collect program data and implement quality control procedures to ensure accuracy.  Work with the AoH team to complete documentation in city databases, and other record keeping systems as required. 
• Report program statistics and outcomes. 
• Conduct regular street outreach in order to remain aware of changing trends and staff performance.
• Oversee placement of AoH participants.  Develop processes for expediting access to permanent housing for people who are engaged by AOH, and follow-up to document retention.
• Conduct regular meetings with direct reports and partner agencies to address obstacles to achieving program goals.
• Work with the Director of Outreach to develop the AoH budget.  Review monthly budget reports and reconcile expenses. 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at is sole discretion, assign or reassign duties and responsibilities to this job at any time. 

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

Minimum Qualifications

• At least 2 years of supervisory experience
• High school diploma or GED
• Valid driver's license
• Basic computer skills
• Knowledge of housing and homeless services in Philadelphia
• Knowledge of behavioral health services in Philadelphia
• Commitment to the mission of Project HOME

Preferred Qualifications

• Some college preferred
• Bi-lingual (Spanish and English) 

Physical requirements:

• Extensive walking, sitting, talking during unusual times and circumstances, including early mornings, late evenings, on sidewalks, park benches, alleys, subways, during snow storms and heat waves
• Willingness to assist disabled or intoxicated individuals
•  Ability to carry blankets, coolers, and other equipment to and from vehicles
• Sedentary work that primarily involves sitting/standing.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.