What are the responsibilities and job description for the Property Clerk - Kates position at Project Home?
Job Summary:
The Property Clerk is a central figure in our buildings, supporting our employees and serving as a friendly and professional point of contact for staff, residents, contractors, and guests. The Property Clerk supports the Property Manager and the Assistant Property Manager with general administrative activities, maintaining appropriate filing systems, and assisting with resident communications to ensure daily operations and services to the residents run smoothly. The Property Clerk must have experience in a professional office environment, time management skills, attention to detail and problem solving, and strong organizational skills with the ability to multitask
Essential Duties and Responsibilities
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Directs visitors by maintaining resident and property directories; provides instructions as applicable.
Assists Management with collection of documentation from applicants and residents
Performs other clerical duties as needed, such as data entry, filing, photocopying, and collating.
Conduct service excellence survey with residents via phone to determine satisfaction of completed work orders
Accept and distribute packages and mail for staff.
Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Creates Incident Reports documenting the incident and the parties involved in a timely manner.
Assisting residents with issues or concerns, verifying the issues are concerns when possible and documenting the information.
Granting access?to the building?and escorting emergency response teams, EMT Workers, the police department or any other rescue workers to the residents Apartment if necessary.
Alerting on-call staff of situations at the property when necessary.
Assist Management with additional requests and duties
Education and Experience Minimum Requirements:
Minimum Experience:
High School Diploma or GED
Must have 1) year of related experience
Preferred Experience:
One Year Yardi or similar Property Management Software Experience
Core Skills:
Basic computer/technology literacy
Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents.
Good organizational skills.
Excellent interpersonal skills to work collaboratively with staff and residents and remain calm under pressure.
Physical requirements:
Walking/sitting/standing
Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.
