Dental Receptionist/Front Office

Location: 200 N Vineyard Blvd Unit B-120, Honolulu, HI 96817
Position: Full-Time Dental Receptionist/Front Office
Reports To: Clinic Manager / Lead Dentist

Overview:
Aloha Medical Missions and Project Vision Hawaii are dedicated to providing high-quality, compassionate dental care to underserved and vulnerable populations. Our mission is to improve the oral health and overall well-being of individuals who have limited access to dental care, including those who have been previously incarcerated, individuals experiencing low income, survivors of domestic violence (DV), and other marginalized communities. As part of Project Vision Hawaii, we are committed to addressing the unique needs of these populations, helping them access critical dental care in a safe, supportive environment. We are seeking a dedicated and empathetic Dental Receptionist to join our team and help us fulfill our mission.

Job Summary:
The Dental Receptionist will be the first point of contact for patients, providing essential administrative support to ensure the smooth operation of the clinic. This position involves working closely with patients from diverse backgrounds, ensuring a welcoming and respectful environment, and helping to deliver excellent dental care in a nonprofit setting.

Key Responsibilities:

• Patient Reception: Greet and check-in patients, ensuring they feel welcomed and supported.
• Appointment Scheduling: Manage patient appointments, including scheduling, rescheduling, and confirming appointments.
• Patient Records: Maintain accurate and up-to-date patient records, including personal information, treatment notes, and follow-up instructions.
• Insurance Coordination: Assist patients with insurance verification, claims processing, and understanding their benefits.
• Communication: Answer phone calls, respond to inquiries, and provide information about clinic services.
• Billing and Payments: Handle patient billing, process payments, and manage financial transactions.
• Office Management: Ensure the front office is organized, stocked with necessary supplies, and operates efficiently.
• Patient Support: Provide information and support to patients regarding their appointments, treatment plans, and follow-up care.
• Team Collaboration: Work as a collaborative member of the dental team, contributing to a positive and supportive clinic environment.

Qualifications:

• Experience: Some experience in a dental office or medical reception, preferably in a community health or nonprofit setting.
• Skills:
• Strong communication and interpersonal skills, with the ability to build trust and rapport with diverse patient populations.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic knowledge of dental office procedures and insurance processes.
• Compassionate and trauma-informed approach to patient care, with a commitment to serving individuals from diverse backgrounds, including previously incarcerated individuals, survivors of domestic violence, and low-income populations.
• Key Attributes:
• Empathy and Patience: Ability to provide patient care with kindness, respect, and understanding, especially for patients who may be facing challenges such as trauma, financial barriers, or cultural differences.
• Cultural Competency: Sensitivity to and respect for diverse populations, including individuals who have experienced incarceration, domestic violence, or economic hardship.
• Commitment to Service: A passion for working in a nonprofit setting and helping underserved populations access the care they need.

Work Environment:

• Work is performed in a dental clinic environment with a diverse group of patients.
• Ability to adapt to a variety of patient needs and work with individuals from various backgrounds.
• Clinic operates under a trauma-informed care framework, ensuring a safe and welcoming environment for all patients.

Benefits:

• Competitive salary based on experience
• Health and dental insurance
• Paid time off (PTO) and holidays
• Ongoing professional development opportunities
• Supportive, team-oriented work environment

Aloha Medical Mission is an equal opportunity employer committed to a diverse, inclusive workplace. We encourage individuals from all backgrounds, including those who have been previously incarcerated, survivors of domestic violence, and people from low-income or underserved communities, to apply.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• Honolulu, HI 96817 (Required)

Ability to Relocate:

• Honolulu, HI 96817: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25