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Desktop Hardware Specialist

ProKatchers LLC
Hebron, KY Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 4/28/2025

Company Overview

At ProKatchers LLC, we strive to provide top-notch technical support services that meet the evolving needs of our clients. Our team of experts is dedicated to delivering exceptional solutions that drive business success.

Job Description

  • Provide desk-side support for general computer hardware and software troubleshooting.
  • Install and configure standard images for new and re-imaged systems.
  • Maintain and troubleshoot local printers and handheld scanners.
  • Perform IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices.
  • Manage IT ticket queues to meet SLA requirements.
  • Offer tier 1 support for network, LAN, and telephony issues.
  • Preferred qualifications include 2 years of desk-side support experience and A certification.

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