What are the responsibilities and job description for the E-Commerce Customer Service Representative position at PROLIGHTING?
PROLIGHTING is a leading online lighting supply company offering a wide range of innovative, high-quality lighting products to residential, commercial, and industrial customers. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions to meet our clients' needs. We are looking for a driven and passionate front line Customer Service Representative to help us continue our growth and maintain our reputation as a trusted supplier in the lighting industry while delivery exemplary service to our customers.
*This opportunity is on-site in New Hudson. Michigan. At this time there are no remote/hybrid opportunities.*
Job Duties Include:
- Answering customer service phone calls, live chats, and emails from customers and suppliers.
- Following up with customers and suppliers via email, phone and live chat
- Quoting inventory, lead-time and pricing data to customers
- Work cross-functionally with the sales team, product team, marketing team and operaitons team
- Manage customer inquiries, resolve issues, and ensure exceptional shopping experiences.
- Creating / updating supplier POs
- Updating customer orders with tracking, backorders, etc.
- Order fulfillment, process drop shipments as needed
Job Skills:
- Servant/hospitality mentality
- View every customer interaction as a sales opportunity
- Strong written and spoken communication skills: email, phone, chat
- A positive attitude and positive voice
- Ability to manage multiple projects simultaneously
- Ability to remain calm and thrive while multi-tasking
- Knowledge of electrical / lighting / mechanics preferred but not required
- Knowledge with G Suite
- Experience with Microsoft Excel
- Experience with CRMs and e-commerce platforms
- Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory
Why Join Us?
At PROLIGHTING, we value our team members and offer a comprehensive benefits package including health insurance, retirement plans, and an employee discount. If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team.
Here are a few reasons why you should consider joining us:
- Opportunity for Growth: As a mid-size ecommerce business, we offer a unique opportunity for personal and professional growth. You'll have the chance to take on new challenges, expand your skill set, and make a significant impact on the company's success. We believe in nurturing talent and providing our employees with the resources they need to thrive.
- Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation. We believe that the best ideas come from a diverse group of people working together towards a common goal. You'll have the chance to work alongside talented professionals who are passionate about what they do and are always willing to lend a helping hand.
- Entrepreneurial Environment: We embrace an entrepreneurial spirit. We encourage our employees to think creatively, take ownership of their work, and explore new ideas. If you have an entrepreneurial mindset and are looking for an environment that supports innovation and growth, you'll feel right at home with us.
