What are the responsibilities and job description for the Online Operations Specialist position at PROLIM Corporation?
PROLIM Global Corporation (www.prolim.com) is currently seeking an Online Operations Specialist for Remote, United States.
Qualified candidates can directly send resumes to praful.salunkey@prolim.com
Job Description:
- Respond to user inquiries with high quality, speed, empathy and accuracy ensuring a positive experience for our users
- Communicate and collaborate cross-functionally in order to lead issue resolution across teams, and troubleshoot quickly and effectively to drive resolution in a timely manner
- Develop a deep understanding of the support experience for users, resolving inbound product/policy questions and issues, and providing expert guidance to internal stakeholders
- Investigate escalations from internal stakeholders and lead them to resolution
- Make informed recommendations to improve user experience with products, supporting workflows, and address areas for product support optimizations
- Identify trends, develop solutions and implement new processes to optimize team workflows, streamline operations and enhance user experience
- Proactively investigate, troubleshoot, and resolve sensitive escalations
- Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at in order to implement optimal solutions
Apply online for immediate consideration, please send your updated resume, and contact info via email praful.salunkey@prolim.com
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.
