What are the responsibilities and job description for the IT Application Support Specialist position at PROMED MOLDED PRODUCTS INC?
As a ProMed employee, you will contribute to the manufacture of products that have a significant impact on people’s lives. Through honesty, integrity, and collaboration, we strive to be the very best as we hire the very best.
ProMed was founded in 1989 addressing an industry need for cleanroom manufacturing of silicone components, specifically those having a medical application. We treat every component and finished device as though it will be used by a beloved family member or friend. We are dedicated to our customers and to our employees while helping to improve the health and well-being of people around the world.
Working as one to help many.
POSITION SUMMARY
The Application Support Specialist will provide in-person application support, analysis, troubleshooting and escalations related to software for ProMed’s internal staff at three Minnesota locations and provide telephone support for one remote location. This position operates under minimal guidance from management or senior staff. The Application Support Specialist ensures ProMed’s brand, philosophy, systems, policies, and procedures are properly implemented and observed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Position duties and responsibilities include, but are not limited to the following:
- Analyze and troubleshoot issues with Epicor Kinetic software, including BAQs, reports, and dashboards.
- Collaborate with business users to understand their requirements and develop solutions to meet their needs.
- Create new and modify existing reports for Epicor Kinetic using BAQ and Microsoft Report Writer.
- Create dashboards and reports with Epicor Grow (Business Intelligence).
- Participate in project planning, testing and implementation of Epicor Kinetic upgrades.
- Create and maintain documentation for Epicor systems.
- Administer SharePoint and Teams in M365 environment.
- Performs other related duties as assigned.
QUALIFICATION, EDUCATION & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
- Associates or Bachelor’s Degree with IT-related courses.
- 4 years IT support experience.
- 1 years Microsoft SSRS or Report Writer experience.
- Demonstrative knowledge of BAQ, Microsoft Report Writer and SSRS.
- Experience with ERP systems (preferably Epicor Kinetic).
- Experience with Azure/Entra Administration.
- Understanding of Microsoft SQL Server.
- Understanding of Active Directory and Group Policy.
- Proficient in Microsoft Office Suite.
- Self-starter and ability to work independently.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Friendly demeanor and positive attitude.
- Ability to explain technical information in understandable language to nontechnical staff members.
Preferred:
- Experience with administration of SharePoint and Teams.
- Microsoft Certifications is a plus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the principal roles and responsibilities of this job.
- Exposure to heated/air conditioned, ventilated facilities with florescent lighting;
- Exposure to building where a variety of chemical substances are used for cleaning, and/or operation of equipment;
- The noise level in the work environment is usually minor;
- Duties are performed indoors;
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL, SENSORY, COGNITIVE & NEUROLOGICAL DEMANDS
While performing the duties of this job:
- The employee may be required to stoop, bend, squat, kneel, reach, stand, walk, lift, pull, push, grasp, talk, hear, see and use repetitive motions;
- Specific vision abilities required include close vision such as to read handwritten or typed material and the ability to adjust focus;
- The position requires the individual to meet multiple demands from several people and interact with internal and external people;
- Employee moves about the building and be able to maneuver in tight spaces between desks, etc.;
- Employee may have duties involving walking on even or uneven surfaces;
- Employee occasionally to frequently use a whiteboard, which can require grasping whiteboard pens, reaching at, below, or above shoulder height and may require trunk or neck rotation to look back;
- Employee may use computers, overhead projectors, TV, and other work-related equipment, which may require an approximately 25 pound force to push or pull equipment;
- It is necessary to grasp and manipulate pens, markers, scissors, staplers, etc. occasionally to frequently.
- Employee must see and hear on a continuous basis as well as speak frequently;
- Position varies from standing, sitting, walking, etc. On some occasions it may be necessary to move quickly, run, etc. over smooth or uneven surfaces.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to lift up to 30 pounds.
- Exposure to building where a variety of chemical substances are used for cleaning, and/or operation of equipment.
- Exposure to occasional elevated noise level in the clean rooms.
- Reliable transportation as nearby inter-office travel will be necessary.
