Application Support Specialist

Description

Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.

Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:

• Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
• Short-term and long-term disability benefits
• Basic life insurance and voluntary life insurance
• Hospital indemnity plans, pet insurance, and legal/identity theft services
• 401k plan with up to a 4% employer match
• Paid company holidays, paid vacation, and paid volunteer time
• Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech

Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech’s reasonable and good-faith estimate for the range of new hire compensation at the time of posting for this position is between $80,000 - $100,000 annually. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).

Job Summary

The Application Support Specialist is responsible for managing and supporting the company's business applications, including ERP systems, manufacturing software, and other specialized applications. This role involves handling the installation, configuration, troubleshooting, and user support for these applications to ensure their optimal performance and availability.

Essential Job Functions

• Manage and support the company's business applications, such as ERP systems, manufacturing software, and other specialized applications.
• Handle the installation and configuration of business applications to meet the company's requirements.
• Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems.
• Collaborate with other IT teams to integrate business applications with other systems and ensure seamless data flow.
• Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations.
• Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats.
• Provide user support and training to ensure effective utilization of business applications.
• Monitor application performance and implement improvements to enhance efficiency and reliability.
• Maintain documentation of application configurations, procedures, and troubleshooting steps.
• Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5 years of directly related experience.
• Strong knowledge of operating systems, productivity software, and technology infrastructure.
• Proven experience in managing and supporting business applications, including ERP systems and manufacturing software.
• Knowledge of application integration and data flow processes.
• Familiarity with application performance monitoring and optimization techniques.
• Excellent communication and interpersonal skills to provide effective user support and training.
• Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, macOS, etc.).
• Excellent customer service skills, with the ability to communicate technical concepts to non-technical users.
• Strong problem-solving and analytical skills, with attention to detail.
• Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools.
• Ability to work independently or part of a team and prioritize tasks in a fast-paced environment.
• Strong drive for continuous improvement and optimization of Sportech workflow processes. 
• Previous experience integrating PLM, PDM, MRP, ERP systems.
• Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company.
• Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus).
• Certifications in relevant business applications or IT support.

Salary : $80,000 - $100,000