What are the responsibilities and job description for the Case Management / Benefit Entitlement Coordinator position at Promenade at University Place?
Promenade at University Place -
Business office / Benefit Entitlement Coordinator : We are looking to hire an ambitious individual to serve as the Business Office / Benefit Entitlement Coordinator for an assisted living facility in Albany NY. Prior assisted living, long term care, or healthcare management experience is required.
This is a dynamic position that requires an ambitious individual to assist residents during the in-take process as well as coordinate with governmental agencies for resident entitlements within the assisted living community. The ideal candidate will have at least 3 years of healthcare / assisted living experience and is self-directed with the ability to meet the objectives of the community. A key objective is to help ensure access to assisted living community housing and services for individuals that meet NY state Medicaid and / or affordable housing criteria.
Entitlement Coordination
Conduct one-on-one Intake Assessments with prospective residents including gathering information to complete Medicaid and SSI / SSDI applications. Follow-up to ensure compliance with documentation.
Review applications and if needed, initiate paperwork with participants as referred to program by filing initial documentation and recertification with entitlement programs.
If needed, accompany participants to appointments at the Social Security Administration to apply for SSI / SSDI, and to the Department of Social Services to apply for Medicaid.
Establish and maintain relationships with county DSS personnel and social security administration.
Keep up to date with state eligibility rules and information regarding benefits in a fluid, changing environment.
Provide advocacy and timely follow-up for Individuals and their families as needed.
Serves as a resource guide and support for obtaining assisted living eligibility, is required.
Act as a resource for clients, intake and the enrollment department in the Medicaid / affordable housing enrollment process.
Research and maintain knowledgeable of all current regulatory requirements for all major entitlement programs.
Documents agency, contacts, status, progress and outcome of clients and services rendered for adequacy of entitlements received. Determines need for additional services or additional advocacy.
Required to provide updates and action items on eligibility status for residents to ensure timely and proper reimbursement from Medicaid.
Conduct and record assisted living program meetings for accurate and timely action.
Other duties as necessary.
Office Administration
Ensure resident contracts are complete and accurate.
Update resident billing information and process monthly invoicing activity.
Attend to office administration matters / front desk reception coverage.
Follow up on vendor invoices and process vendor invoices in the general ledger system and maintain accurate accounts payable records.
Maintain facility human resources records and coordinate onboarding process with new employees.
Administer hourly employee biweekly payroll records and check for accuracy.
Assist with administrative duties as needed
Special projects and other assignments as required
Qualifications :
Experience in assisted living or healthcare a plus
Microsoft Office basic computer skills (ie Word / Excel)
Experience with quickbooks
Organization and recordkeeping skills
Degree in related field from accredited academic institution
Excellent written and verbal communication skills
Ability to work weekends or after hours to get projects completed or meet with resident families
The position is a unique opportunity to grow with a very well established and growing senior living services company. Salary and benefits packages are competitive.
