What are the responsibilities and job description for the Customer Service Test Center Administrator position at Prometric?

About Us : Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE : Customer ServiceTest Center Administrator

REPORTS TO : Customer ServiceTest Center Manager

DEPARTMENT : Test Center

LOCATION : Culver City, CA

TEST CENTER ADDRESS : 5601 West Slauson Avenue, Suite 110

What To Expect On Test Day (VIDEO)

JOB OVERVIEW :

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

PERKS for employees hired for 20 hours :

12 Paid Holidays Off annually based on work schedule and start date
No selling or quotas
Office setting environment
No inventory, stocking, floor moves or overnight shifts!
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision

AVAILABLE SCHEDULE :

Part Time - Hours Will Vary

Schedule : Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10 : 00 pm. Candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.

Schedules are available 2 weeks in advance.

RESPONSIBILITIES :

Maintain and apply expert knowledge of test center policies, practices and procedures

Greet examinees and verify identification

Perform required security checks including the use of wands

Continuously monitor candidates as they complete exams

Report and / or resolve candidate issues with urgency

Maintain secure environment and materials in the test center at all times

Ensure every candidate receives a fair and comfortable testing experience

Report any occurrences outside company guidelines

Ability to be flexible with scheduling based on Prometric days of operations

Represent Prometric's vision, mission and values

Safeguard the test center from misconduct

If applicable, digitally scan and record candidate fingerprint identification

QUALIFICATIONS : EDUCATION :

High school diploma or equivalent required

College experience a plus

EXPERIENCE :

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)

Must be 18 years of age to qualify

SKILLS :

Ability to communicate professionally and effectively with candidates and coworkers

Ability to write detailed and accurate reports and correspondence

Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

Must be able to bend, stoop, and lift up to 40 pounds

Ability to remain in a stationary position for extended periods of time while administering exams

Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room

Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam

Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment / Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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